Scheduling & Benefits Assistant -Garfield/San Diego, CA
2 months ago
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
- Serves partner insurance plan members, providing hearing aid insurance benefit over view and scheduling Hearing Aid Evaluations .
- Schedules AUD-A appointments from referrals for diagnostic testing , BAHA and Cochlear implant members and any other necessary appointments.
- Utilizes HearUSA CRM system to locate client or create new profiles when handling HAE or diagnostic referrals. Schedules appointments through CRM system.
- Performs outbound calls to follow up on unconverted leads and schedule HAE's. Uses sales ability to overcome objections and help more members/clients .
- Follows all Client Excellence and HearUSA scheduling protocols, business rules and processes.
- Meets or exceeds monthly completed HAE targets, tracks monthly opportunities, follow up calls and results as requested.
- Provides member benefits, insurance overrides and HearUSA center assistance as required.
- Stays informed of all company communications. Ensures all patient forms and authorizations are processed in a timely manner.
- Reports all member complaints to Client Excellence Client Relations team and assists with member complaints as directed.
- Maintains client, employee and business confidentiality and adheres to HIPAA guidelines. Assists with any other tasks as requested by HearUSA and/or agreed upon with partner businesses.
- Experience interacting with customers/clients, experience in sales environment preferred. Hearing Aid or related field experience preferred.
- Ability to pay close attention to detail with a high degree of accuracy.
- Ability to multi-task, work quickly, accurately and independently in a fast-paced environment.
- Willingness to learn and use new computer programs/applications.
- Experience with team environment and achieving monthly goals preferred.
- High School diploma preferred or equivalent work history.
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Relocation Assistance
- Service Days & Diversity, Equity & Inclusion Initiatives
Pays: 21 - 23 USD
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
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