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Call Center Customer Service Agent

2 months ago

Columbus, United States Polous Full time
Job DescriptionJob DescriptionCompany Description

About Polous:

Polous is a leading customer service provider dedicated to delivering exceptional support to our clients. We pride ourselves on creating a positive work environment where employees can thrive and grow.

Job Description

Job Description:

As a Call Center Customer Service Agent at Polous, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing outstanding service. Your role will be crucial in maintaining customer satisfaction and ensuring a seamless experience.

Responsibilities:

  • Answer inbound calls and respond to customer inquiries efficiently.
  • Provide accurate information about products and services.
  • Troubleshoot and resolve customer issues promptly.
  • Document customer interactions in the system.
  • Maintain a professional and empathetic demeanor at all times.
  • Collaborate with team members to improve customer experience.
Qualifications

Qualifications:

  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and handle high-pressure situations.
  • Previous customer service or call center experience is preferred.
  • Basic computer skills and proficiency in navigating software.


Additional Information

Benefits:

  • Competitive salary with opportunities for performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Opportunities for career growth and advancement.
  • Supportive work environment with ongoing training.
  • Employee wellness programs and incentives.

Join the Polous team and make a difference in the lives of our customers Apply now to become a part of our dynamic and growing company in Columbus, OH.