Housekeeping Manager

4 weeks ago

Philadelphia, United States Study Hotels Full time
Job DescriptionJob Description

The Study at University City is currently seeking a highly organized and meticulous Housekeeping Manager to manage and mentor our Housekeeping team members. This position is responsible for the day-to-day operations of our room, laundry, and public areas operations. In partnership with the Rooms Division leaders, ensure that we deliver a comfortable and clean guest experience and align with our brand standards.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

  • Be an integral part of Housekeeping operations, including managing Room Attendant's boards, inspecting all public areas, managing the in-house laundry team, maintaining proper inventory levels, and responding to guest inquiries.
  • Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, F&B outlets, storage areas, uniform, and linen areas.
  • Manage, mentor, and engage all Housekeeping team members, set clear expectations, and establish accountability in a team setting. Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.
  • Utilize industry best practices to maintain maintaining highest quality standards in training, performance, and procedures. Create and implement cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures, and equipment.
  • Provide the highest and most efficient level of hospitality service expected by our guests. Train and develop staff to be personable and professional in all settings and provide a thoughtful guest experience. Work closely with Human Resources to recruit, interview, and onboard new team members.
  • Create and review the department schedules, ensure the property is staffed sufficiently to handle anticipated business, and assist where needed.
  • Work with all departments to meet their needs as it relates to Housekeeping.
  • Field guest concerns, listen, and extend assistance to resolve matters and deliver a thoughtful and enjoyable guest experience. Resolve complaints in person, by phone, or through written message. Develop relationships with return guests, group contacts, and other guests to provide personalized service.

Fundamentals

  • Education: A Bachelor's degree in Business Administration, Hotel Management, or related field is preferred.
  • Experience: 2+ years in a similar role within a lifestyle brand hotel operation, with a proven advancement record, and currently employed in a management position.
  • Effective leadership skills to engage, motivate and develop staff. Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
  • Flexibility to work any shift, including evenings, weekends, and holidays, as dictated by business needs.
  • Skilled in the use of advanced, moderately complex, Property Management (HMS) and Time & Attendance Systems.
  • Strong proficiency with Microsoft Excel, Word, and Outlook.
  • Excellent verbal and written interpersonal communication skills.
  • Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

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