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Assistant Housekeeping Manager

3 months ago

Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

As a Assistant Housekeeping Manager, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

Assistant Housekeeping Manager

What's in it for you:

  • Unlimited career development opportunities, both nationally and internationally. The sky is your limit
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • You will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.
  • In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel's public and heart of house areas.
  • Provide feedback to the team and assist in the development of the department/team skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests
  • Collaborate with co-managers and assist where needed; this role may call for you to wear "many hats", both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings.
  • Monitor quality and guest satisfaction scores. Develop and implement procedures and practices will support your team and positively impact the guest experience.
Qualifications

Your experience and skills include:

  • Previous Housekeeping management experience in a luxury setting.
  • Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.
  • An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department
  • A can-do, positive attitude that enables, empowers and inspires others.
  • An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
  • A desire to learn and grow and a fast paced, challenging, exciting environment
Additional Information

Your team and working environment:

  • Be part of an exciting and influential team to guide the transformation of luxury, French hospitality.
  • We recognize and celebrate team and individual successes
  • A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Source: Hospitality Online