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Training & Development Specialist

3 months ago

Omaha, United States NP Dodge Company Full time
Job DescriptionJob Description

Division Summary: NP Dodge Management company specializes in the management of multifamily and commercial real estate, representing over 4,000 residential homes and 2.5 million sq. ft. of medical, office, retail and storage facilities across Nebraska and Iowa. With a legacy reaching back to 1855 — NP Dodge is known for our professionalism and time-tested management strategies that combine old-fashioned customer service with the latest technology.

Job Summary: The Training and Development Specialist will support the Property Management Division with the assessment, development, implementation and facilitation of training and development programs for the department. They will conduct training onsite and at the corporate office.

Essential Functions:

  • Demonstrates company core values.
  • Assesses training and development needs of the department through surveys, interviews, focus groups, and communication with senior leadership, managers and employees.
  • Learns the functions of a leasing agent, property manager, maintenance technician and grounds employee in order to develop and tailor training specific to the skills and requirements of the job.
  • Creates, organizes, plans, and presents various forms of onboarding, orientation, procedural and skills training for employees that aligns with NP Dodge policies, procedures, and Fair Housing laws.
  • Develops specific training for managers and aspiring managers.
  • Creates and/or acquires training procedure manuals, guides, and course materials.
  • Presents training and development programs using various forms and formats including group discussion, interactive sessions and videos.
  • Supports department projects and developmental activities.
  • Maintains records of training and development activities, attendance, results of assessments, and retraining requirements.
  • Reasonable and reliable attendance and timeliness when reporting to work and completing work.
  • Interacts well with others.

Other functions:

  • Provide periodic office coverage at a property to support the onsite teams.
  • Develop into the primary AppFolio resource and trainer.

Education/Experience/Qualifications:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • At least two years of training experience required.
  • At least one year of property management experience required.

Required Skills / Abilities:

  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Adept with a variety of multimedia training platforms and methods.
  • Ability to evaluate and research training options and alternatives.
  • Ability to design and implement effective training.
  • Strong customer service skills.
  • Extremely proficient with Microsoft Office Suite and related program software.

Special Demands/Physical Requirements:

  • Maintain valid driver’s license in order to travel to a variety of properties within the Omaha/Lincoln/Council Bluffs area to conduct onsite training as needed.
  • Ability to navigate a residential property which may include stairs, balconies and walking.

EEO / AAP Statement: NP Dodge Company is an equal opportunity employer and provides equal employment and advancement opportunities to all people without regard to race, color, religion, sex, national origin, age, marital status, political beliefs, disability, or history if disability (except where physical or mental abilities are a bona fide occupational qualification) and to promote the full realization of this policy.