Order Processing Manager

2 weeks ago

American Fork, United States Bucked Up by DAS LABS Full time
Job DescriptionJob DescriptionSeeking an opportunity that energizes and challenges you? Look no further than Bucked Up We're not just a destination for top-tier performance supplements, apparel, and energy drinks, we're a vibrant and diverse community of like-minded individuals on a shared journey towards the forefront of the health and wellness industry. Step into our world of high-quality products, fast-paced innovation, and unwavering team support. Feel the difference as you join our welcoming culture, where every success and challenge is celebrated together. Experience the joy of elevating your own performance and well-being, while empowering others to the same. Your journey to greatness begins at Bucked Up

Description:

Bucked Up is looking for an Order Processing Manager to join our Operations team and support our Sales and Customer Service teams. The selected candidate will possess a customer-centric mindset and will use this to drive order processing excellence. The Order Processing Manager will also be data-driven and utilize analytics to improve standards and processes.

Qualifications:

  • Experience with EDI order processing, invoicing, and data entry

  • Excellent communication in both written and verbal forms

  • Ability to work in a fast-paced, performance-based environment and be a self-starter

  • Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality

  • History of a strong relationship with the business delivering services/solutions to customers

  • Curious mind with an ability to quickly learn new tools and processes

  • Ability to manage multiple projects and priorities

  • Effectively manage a team of people

Duties and Responsibilities:

  • Maintain a high degree of quality control and validation of the completed work

  • Work closely with Sales Representatives keeping them updated on orders

  • Work to develop and improve processes around the following order entry steps:

  • Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completely accurate and timely

  • Review incoming orders for accuracy, contract compliance, and business guidelines

  • Enter order, routing, and financial data in the system to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delays

  • Resolve order processing and invoicing issues, escalating when necessary

  • Responsible for creating export documentation for international shipments to follow compliance regulations

  • Coordinate with Fulfillment Operations throughout the US to ensure orders are packaged and transported; ensuring delivery dates are met.

  • Maintain customer data - such as ship-to addresses and essential contact lists

  • Coordinate and assist with internal questions related to order processing

  • Perform duties and special requests as required to ensure timely order processing

  • Ability to prioritize orders and properly communicate with internal teams

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