Customer Success Manager

4 weeks ago

American Fork, United States Domo Full time
COMPANY OVERVIEW

Domo is a native cloud-native data experiences innovator that puts data to work for everyone. Underpinned by AI, data science, and a secure data foundation, our platform makes data actionable with user-friendly dashboards and apps. With, Domo, companies get intuitive, agile data experiences that power exponential business impact.

POSITION SUMMARY

As a Customer Success Intern, you will work with customers to facilitate a smooth renewal process. In addition to this, we will be entrusting you with your own portfolio of customer accounts. You will be responsible for illustrating the value that Domo provides, developing relationships through automated processes at scale, ensuring renewal, product adoption, and executing on expansion opportunities.

KEY RESPONSIBILITIES
  • Become knowledgeable of Domo's solutions and service offerings, including SaaS business solutions and Implementation methodologies and advanced service offerings;
  • Manage customer relationships and become the trusted advisor for the customer to work with. Process and gather yearly subscription renewals;
  • Expand current customer accounts through product adoption initiatives;
  • Work to ensure customer satisfaction with the Domo product by anticipating their needs and understanding the overall vision of their company;
  • Act as liaison between product management and the customer.
JOB REQUIREMENTS
  • Sales, Marketing, and Business majors preferred, but will consider others;
  • CRM experience;
  • Sales experience;
  • Customer Service experience;
  • Basic knowledge of Finance/Accounting/Billing. Could be fulfilled by course work or previous experience;
  • Experience in the Domo product through the Domo student certification or previous experience;
  • Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers;
  • Great verbal and written skills;
  • Excellent communication, presentation, and negotiation skills;
  • Self-driven, motivated and results oriented.

LOCATION: American Fork, Utah

Domo is an equal opportunity employer.

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