Receptionist

3 months ago

Miami, United States Continental Services Group Full time
Job DescriptionJob DescriptionSalary: $16-18 per hour

Continental is looking for an individual who is enthusiastic about helping people, demonstrates strong customer service skills and teamwork to join our us as a Front Desk Receptionist. The role requires an individual to check-in incoming blood donors visiting our blood bank, answer and transfer phone calls, and pay donors once they are ready to leave. Spanish and English proficiency is a must. We’re looking for someone who has exceptional customer service skills, works well with our small fast-paced team of aides, has an eye for detail when reading, and is seeking a full-time position that has opportunity for growth.


Continental has been in business for over 50 years and is a private for-profit blood banking company. We service pharmaceutical and research companies all over the world, and our product is used for research and diagnostic testing materials. With two centers, one in Fort Lauderdale and one in Miami, we provide our blood donors with quality customer services.


Responsibilities of the Role Include:


  • Welcoming both repeat and new blood donors into our center, and checking them into the computer system.
  • Accurately and responsibly paying donors once they have completed the blood donation.
  • Providing donors with their return due date when they call to ask, or when they come into the center to ask.
  • Answering phone calls in a professional manner, and routing calls and visitors, as appropriate.
  • Initiating phone calls to support recruiting efforts, as requested.
  • Assisting the Donor Services Department in various tasks, as requested and required by area manager.


Ideal Candidates Meet the Following Requirements:


  • Must fluently speak, understand and write English and Spanish.
  • Must have proficient computer skills.
  • May have previously demonstrated exceptional customer service in another work environment.
  • May have a background and interest in the medical health field.


What You Can Expect from Us:


  • You’ll Be Treated Fairly-- We are a family-owned and operated company, and we consider each of our employees as part of our larger family. We operate and make our decisions based on merit, qualifications and performance.
  • You’ll Be Challenged-- We hold very specialized and several regulatory licenses, which means our work environment is constantly evolving as agencies continue to update and improve their standards.
  • You’ll Be Provided with Benefits-- After a probationary period, you have the option to part take in the health insurance we provide. You also will have the option to start a 401k, all expenses of setting up the account covered by us. You’ll also have access to profit sharing.


What We Expect From You:


  • Communication - We feel this is the most important aspect of any job. You must be in communication with your supervisor, and make sure they are familiar and in agreement with your everyday tasks.
  • Timeliness - Everything we do--from shipping out specialty products to scheduling specific donors--is on a schedule. While we are very flexible in terms of time off and scheduling, we operate on the assumption that our employees will be timely, and if necessary, gives plenty of notice of their future absence.
  • Team Work - Our operations, testing and systems are complex and multifaceted, so we expect you to work well with our current team members--from those in the lab to those in administration--to ensure we work most cohesively.
  • Flexibility - We have two centers: our home office in Miami, and a second in Fort Lauderdale. We expect that if necessary, you are willing to work at either location, in the case of an emergency. Your gas and time would be compensated for a short period, if we ask that you work in a station that is not your home station. We also expect that you’ll be willing to jump in anywhere in the office where we might need you.
  • Willingness to Learn - While we expect you’ll come in with a variety of basic skills, we ask that you come also knowing you’ll learn a lot here.


Salary & Benefits


  • Competitive salary within the field. Final determination will depend on experience level and qualifications.
  • Profit Sharing - Fully funded and invested.
  • 401k - All administrative and investment fees are paid for by Continental.
  • Health Insurance - A majority of the insurance fees is paid for by Continental. We can talk to you about what kind of plan will work for you and your family.
  • Life Insurance Policy - We offer a life insurance policy for each of our employees, and this cost is covered completely by CSG.


About Continental Services Group Inc.


We are an FDA-licensed company that has been in business for over 50 years. We provide blood components and other biological raw materials to our customers, who use the material for the further manufacturing of in-vitro diagnostic products. The vast majority of the product we sell is used for manufacturing test kits and controls, which are used in hospitals around the world. Holding some of the industry's most specialized certifications, we draw the blood and other raw material from a wide base of donors, a majority of which repeatedly and consistently visits every 56 days. This repeat-donor base allows us to provide extensively tested and unique products to the pharmaceutical industry.


Continental has been an FDA licensed facility since 1971, holding multiple city, state and federal licenses, and has been ISO certified since 2003.

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