Pool Supervisor

1 week ago

Las Vegas, United States Trump Hotel Las Vegas Full time
Job DescriptionJob Description

PRINCIPLE RESPONSIBILITIES/POSITION PURPOSE:

This position is responsible for coordinating, managing and overseeing Pool operations including supervising pool attendants, Safe and healthy aquatic environment for all the hotel guests, cabana sales and services to ensure profitability and maintaining guest service standards.


ESSENTIAL FUNCTIONS

The following and other duties may be assigned as necessary:

  • Responsible for providing guidance and daily supervision to staff in the department.

  • Supports and administers operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Responsible for supporting compliance to departmental budgets.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Follows established quality assurance procedures to ensure acceptable health department and customer service standards.

  • Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities - Responds to guest needs and reports problems to Manager.

  • Assists Manager with administrative duties, as assigned.

  • Resolve and make recommendations on resolving customer challenges and issues.

  • Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed.

  • Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.

  • Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in departmental and company matters.

  • Monitors accuracy of the Cabana inventory, daily sales and revenue goals and be able to make recommended changes.

  • Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor.

  • Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.

  • Conduct one on one meetings with pool operations team members.

  • Updates / monitors daily payroll, ensuring all associates are punching in/out correctly.

  • Complete daily Pool Operations reports.

  • Attend meetings and complete tasks / projects assigned by management.


QUALIFICATION STANDARDS:


EDUCATION

Must be at least 18 Years of Age. High School Diploma or GED Required. Ability to present self in a professional, pleasant, confident and well groomed manner. Must be tolerant to varying conditions of noise level, temperature (of 100 degrees or more), illumination and air quality.


EXPERIENCE

Prefer 1-year previous food service experience. Must be able to work varied shifts, to include weekends and holidays.


LICENSES OR CERTIFICATES

Must be able to obtain First Aid/CPR and Lifeguard Certification and TAM Card.


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