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Office Staff
3 months ago
Education: High School Diploma/GED required; Customer Service Skills; Administrative Experience preferred; CNA in good standing preferred
Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 2 years of experience in staffing or customer service in a health care setting. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.
Reports to: Administrator
Primary Duties:
- Matches appropriate caregivers to cases based on personality, availability, and skill set.
- Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.
- Handles/resolves caregiver issues, problems and scheduling changes.
- Provides information about services to prospective clients.
- Responsible for maintaining client files and keeping them up to date.
- Responsible for verifying authorization of services with payors.
- Serves as the point of contact for clients, caregivers and case managers
- Counsels caregivers regarding attendance or performance issues.
- Works closely with Business Manager to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
- Participates in on-call rotation as needed.
FLSA Status: Salaried exempt