FOODRx Operations Coordinator

1 month ago

Minneapolis, United States Second Harvest Heartland Full time
Job DescriptionJob Description

JOB DESCRIPTION

JOB TITLE: FOODRx Operations Coordinator

DEPARTMENT: FOODRx

LED BY: FOODRx Operations Supervisor

HOURS: Full-Time; 40 hours/week

WORK SETTING: Hybrid

POSITION SUMMARY

The FOODRx Operations Coordinator works with the FOODRX Operations Supervisor to coordinate production and delivery of FOODRx boxes. This position is essential for fulfilling the FOODRx suite of services including the production of prescription food boxes for delivery to various sites. To be successful in this role, you’ll bring clear communication skills, project coordination and personal initiative. In keeping with Second Harvest Heartland’s values, this position will also work with a variety of cross-departmental staff ranging from food sourcing to volunteer services to transportation and will work to sustain a positive work dynamic among our teams.

DUTIES AND RESPONSIBILITIES

  • Coordinate the planning, scheduling and implementation of volunteer box packing in partnership with Operations and Volunteer Engagement to meet FOODRx healthcare food box programs
  • Provide detailed menu and critical production plans to support an effective box packing process
  • Partners closely with established FOODRx programs to ensure successful product delivery at multiple sites
  • Coordinate volunteer packing sessions and skilled volunteer work with Volunteer Services department
  • Engage with skilled volunteers to assure a positive, meaningful experience at SHH
  • When applicable, provide customer service assistance for FOODRx partners related to transportation and product quality
  • Work in partnership with Inventory Specialist to ensure accurate accounting of raw goods and finished boxes
  • Understand safety policies and actively promotes safe practices in the workplace
  • Ensure food safety regulations are being followed for the storage and distribution of boxes by partnering with FOODRx distribution sites for food safety inspection and coordination
  • In the event of a recall, provide internal management of recall procedure and assist FOODRx Operations Supervisor on external communications
  • Assist FOODRx Operations Supervisor in process improvement for production, delivery of boxes and food procurement sourcing
  • Coordinate food procurement for all FOODRx projects in partnership with Purchasing Specialist including transfers to ensure product availability for box packing
  • Provide administrative support for clinical partnerships and program grant administration as needed
  • Perform other duties as assigned

BEHAVIORAL EXPECTATIONS

  • Demonstrate behavior consistent with SHH’s mission, vision, and values.
  • Understand safety policies and actively promote safe practices in the workplace.
  • Ability to build strong, constructive relationships with a diverse range of individual and organizational partners, where common goals can be discovered, jointly shared, and owned for maximum impact.
  • Strong commitment to equity; ability to work with individuals from different abilities, ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds.
  • Demonstrate self-reflection on how their own identities, experiences, and biases will impact team culture, employee well-being, and the implementation of the organization’s strategic plan.
  • Supporting and collaborating on organization-wide equity and diversity efforts.
  • Demonstrate the ability to support the work of others. A high level of understanding and respect for the urgency and needs of others. Ability to see how actions impact others. Willingness to put the needs of internal and external customers first.
  • Support innovation with an openness to new ideas, learning from others and flexibility to support change as needed.
  • Demonstrate the ability to identify issues or areas of improvement and the willingness to address them.
  • Maintain confidentiality of personal information of employees, volunteers, clients, donors, and others.
  • Demonstrated enthusiasm and positive attitude.

QUALIFICATIONS

  • A combination of education and experience generally attained through a High School diploma or equivalent (some college preferred) and a minimum of 1-2 years' experience in warehouse/operations/customer service experience.
  • Willingness to obtain any necessary certification, license or registration required.
  • Ability to lead and coordinate production process and work cross-departmentally
  • Knowledge of or ability to learn inventory management computer software
  • Valid MN driver’s license and good driving record in accordance with SHH insurance carrier acceptable guidelines
  • Access to a reliable form of transportation
  • Demonstrated ability to effectively communicate.
  • Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
  • Demonstrated familiarity with Microsoft Office, Office 365, and the ability to learn other computer software programs.
  • Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
  • Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.

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