Case Manager

2 weeks ago

Boston, United States Boston Health Care for the Homeless Program Full time
Job DescriptionJob Description

Who We Are: 

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. 

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

We are seeking a Case Manager (CM) to work collaboratively as part of a multi-disciplinary team and provide comprehensive case management services to homeless individuals.  These services include, but are not limited to, benefits (SSI, General Relief), housing, primary and other health care, and social and psychiatric services.  As the Case Manager you will follow individual patients through a course of treatment while identifying barriers for further care and participating in treatment and discharge planning.  In this role you will also accompany patients to appointments as needed, provide training and assistance in decision- making, vocational guidance, skills building, problem solving, and support in both crisis and non-crisis situations.    

Responsibilities:

  • Participate as a member of multidisciplinary care team to provide comprehensive case management services, including outreach to individuals experiencing homelessness; participate in city-wide network of case management for individuals experiencing homelessness; identify and develop cooperative working relationships with providers of care and AmeriCorps members, as well as services to homeless persons, such as organizing cancer screening health fairs
  • Follow patients through the entire course of treatment, whether inpatient, outpatient, or in the community and provide them the education they need; provide service coordination and linkage, including benefits (i.e., SSI, Medicaid), housing, health care, social and behavioral health services, and all other necessary services; provide prevention, intervention, and development of a crisis plan with patients; assist patients with setting up transportation
  • Participate in ongoing quality improvement endeavors, in the identification of and care planning for high risk/enhanced care patients, and in the discharge planning from medical acute care and behavioral health facilities to facilitate continuity of care; foster empowerment and recovery, including linkages to peer support and self-help groups
  • Provide outreach (to shelters, patients’ homes, day program, inpatient unit) to clients as needed to facilitate all of the above
  • Participate in regional CSP provider meetings as assigned; attend clinic staff meetings and team meetings

Qualifications:

  • 1-2 years of experience working with individuals experiencing homelessness and knowledge of the network of services available to individuals experiencing homelessness preferable
  • BA/BS preferred; behavioral health or social services related degree
  • Excellent verbal and written English communication skills required, problem solving skills required
  • Bilingual in Spanish/English strongly preferred, additional compensation for demonstrated verbal proficiency in Spanish and English

Compensation and Benefits:

  • The compensation starts at $22.07 per hour and increases with years of experience.
  • BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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