IT Help Desk Specialist

4 weeks ago

Greensboro, United States First Bank Full time
Job DescriptionJob Description

SUMMARY:

The position of IT Help Desk Specialist serves as the front line support for Information Technology questions from First Bank employees. Responsible for supporting Branch and Bank Staff with password resets, PC and Printer Problems, etc.

ESSENTIAL FUNCTIONS:

  • Resolve issues reported by the Bank Staff via phone, automated call distribution systems, email or ticketing systems.
  • Provide technical assistance for the Spectrum phone system. When required, will escalate the issues up to Spectrum.
  • Open/close support requests utilizing a call ticketing system.
  • Provide technical assistance and support for incoming questions or issues related to computer systems, software and hardware.
  • Escalate unresolved issues to Level II Technicians.
    1. This escalation then requires a follow up to determine what was required to resolve the issue so that new/improved procedures can be documented to handle reoccurrences in the future if the solution is such that the Help Desk technician has the time and/or resources to apply the solution.
  • Escalate issues to our external service providers when necessary. Follow up on the issue until it is resolved.
  • Set up new users for various applications; reset/change passwords for various applications; remove employee access to various applications.
  • Maintain Active Directory information for all Bank employees to ensure accuracy.
  • Resolve connection issues for printers and computers.
  • Install drivers and software for new hardware components such as printers and scanners.
  • Set Up/Change Devices on AS400.
  • Process Teller Drawer and Vault Changes.
  • Process location changes for bank associates within all affected systems used by the associates.
  • Must be skilled in training users in the use of various office software suites including but not limited to Windows operating system, Microsoft office products, PDF creation software and Desktop scanners.
  • Monitor Bank site connection status. Evaluate / Escalate connection loss incidents as they occur to ensure location downtime is kept to a minimum. Connection issues are reported to the Banks Internet Service Provider as well as to key Bank Personnel.
  • Help drive process improvement within the department by auditing key internal processes to ensure accuracy and adherence to bank and departmental policies.
  • Participate in the Cross Training functions for other areas of IT when available.
  • Participate in Business Continuity tests / Disaster Recovery drills when required.
  • Be available for occasional after hours or weekend work as dictated by projects or workloads.
  • Will participate in online, continuing education classes as determined by the IT department. These courses will be provided without cost to the associate.
  • Completes annual compliance courses.
  • Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
  • Adheres to all levels of our Service Excellence standards.
  • Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED); or the equivalent combination of education and experience (3-4 years of experience required).
  • Work related experience should consist of duties in a computer/business environment.
  • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be computer/business or financial industry related.
  • Intermediate knowledge of Bank operations and other Bank operational policies and procedures.
  • Excellent organizational and time management skills – ability to work with minimal supervision.
  • Specialized/technical knowledge in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • SIR Help Desk Specialist

    3 weeks ago

    Greensboro, United States Cherokee Nation Businesses Full time

    Job Description Please Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected through the competitive process, we would like to quickly draw upon a pool of talented professionals and are accepting prospective applications now. SIR Help Desk...

  • Help Desk Support Specialist

    4 weeks ago

    Greensboro, United States Advanced Personnel Resources, Inc. Full time

    Job DescriptionJob DescriptionAdvanced Personnel Resources is recruiting technical-savvy professionals for a Help Desk Support Specialist position with a large global organization located in Greensboro.  This will be a long-term contract role offering a starting pay of $24 per hour. Hours: Monday-Friday 8am-5pm and could switch to 10am-7pm Pay:...

  • IT Help Desk

    2 days ago

    Greensboro, United States Cross Technologies Inc Full time

    JOB SUMMARY Provide tier 1 support to fellow associates for computers, desk phones, smartphones, tablets, printers and software applications. Take phone calls and respond to emails and voicemails and enter support tickets. Receive computer hardware from shipping and keep track of it in inventory. Pull PCs from inventory, apply current software image, update...

  • IT Help Desk

    2 days ago

    Greensboro, United States Cross Technologies Inc. Full time

    Job DescriptionJob DescriptionJOB SUMMARYProvide tier 1 support to fellow associates for computers, desk phones, smartphones, tablets, printers andsoftware applications. Take phone calls and respond to emails and voicemails and enter support tickets.Receive computer hardware from shipping and keep track of it in inventory. Pull PCs from inventory,...

  • Help Desk Technician

    24 hours ago

    Greensboro, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position: Onsite Desktop Support TechnicianLocation: 100% onsite - Greensboro, NCDuration: 6+ months contract - with potential...

  • Medical Billing Specialist

    1 month ago

    Greensboro, United States Advanced Personnel Resources, Inc. Full time

    Advanced Personnel Resources is currently seeking a Medical Billing Specialist | Front Desk to join our team. The employee is primarily responsible for helping the billing department at a lovely medical practice here in Greensboro. Schedule: Monday - Billing Specialist, Medical Billing, Medical, Specialist, Billing, Healthcare, Staffing

  • Front Desk Manager

    1 month ago

    Greensboro, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionOverviewThe Front Desk Manager is responsible for leading front-end team member, member and guest experience. The position will help manage the gyms day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Manager will...

  • Front Desk Manager

    4 weeks ago

    Greensboro, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionOverviewThe Front Desk Manager is responsible for leading front-end team member, member and guest experience. The position will help manage the gyms day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Manager will...

  • it support specialist

    2 days ago

    Greensboro, United States Randstad Full time

    it support specialist. greensboro , north carolina posted 1 day ago job details summary $21 - $22 per hour contract no requirements category computer and mathematical occupations reference1056783 job details job summary: Randstad Digital is seeking an experienced Help Desk Professional for an exciting opportunity in Greensboro, NC. This is...

  • IT Support Specialist

    2 weeks ago

    Greensboro, United States EmergeOrtho Full time

    Description The IT Support Specialist provides customer service-focused technical support to EmergeOrtho's Physician care teams. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The primary responsibility of this role is to provide technical assistance. IT...

  • Help Desk Tier 2- Greensboro, NC

    2 months ago

    Greensboro, United States Stake Center Locating Full time

    The Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded! Responsibilities Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every...

  • Help Desk Tier 2- Greensboro, NC

    2 months ago

    Greensboro, United States Stake Center Locating Full time

    Job DescriptionJob DescriptionThe Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded! Responsibilities Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat,...

  • Front Desk Associate

    1 month ago

    Greensboro, United States Gold’s Gyms of the Carolinas Full time

    Position: Front Desk Associate Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by...

  • Front Desk Associate

    3 weeks ago

    Greensboro, United States Gold’s Gyms of the Carolinas Full time

    Position: Front Desk Associate Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by...

  • Support Specialist Professional

    3 days ago

    Greensboro, United States CRG Full time

    IT Support Specialist Compensation: $20.00/hour Location: Greensboro, NC (onsite) Schedule: Monday-Friday, 10am-7pm Duration: 6+ month Core Responsibilities Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards Become a well-rounded member of the onsite team by being able to perform...

  • Front Desk Position

    3 weeks ago

    Greensboro, United States Wingate by Wyndham Full time

    **Job description** We’re looking for a Front Desk Guest Services representative to assist guests with their overnight requests and balance accounts from the day shift. Clerk's responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front...

  • Field Technical Support Representative

    2 months ago

    Greensboro, United States Georgia IT Inc Full time

    Field Technical Support Representative Location: Greensboro, NC Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skill Requirements: Bilingual, local language + English WIC - face-to-face at front desk experiences with: ServiceNow ticket handling Mobile...

  • Field Technical Support Representative

    4 weeks ago

    Greensboro, United States Georgia IT Inc Full time

    Field Technical Support Representative Location: Greensboro, NC Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skill Requirements: Bilingual, local language + English WIC - face-to-face at front desk experiences with: ServiceNow ticket handling Mobile...

  • Front Desk Agent

    1 month ago

    Greensboro, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** Greensboro-High Point Marriott Airport, Greensboro, NC** **Who this job will appeal to** A team player with a great smile and who absolutely LOVES people! **Benefits** * Hotel Travel Discounts * Medical / Dental / Vision * Training and Development Opportunity * Paid Training * Short Term Disability * Long Term Disability * 401k -...

  • Front Desk Agent

    4 weeks ago

    Greensboro, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** Greensboro-High Point Marriott Airport, Greensboro, NC** **Who this job will appeal to** A team player with a great smile and who absolutely LOVES people! **Benefits** * Hotel Travel Discounts * Medical / Dental / Vision * Training and Development Opportunity * Paid Training * Short Term Disability * Long Term Disability * 401k -...