Retail Associate

4 weeks ago

Angola, United States Goodwill Industries of Northeast Indiana, Inc. Full time
Job DescriptionJob DescriptionDescription:

ESSENTIAL FUNCTIONS

  1. Operates cash register, gives correct change and receipt, and bags purchases.
  2. Accepts credit cards for purchase according to established procedures.
  3. Watches for illegal activity and alerts management.
  4. Keeps cash register area orderly and stocked with necessary supplies.
  5. Maintains floor and fitting rooms during business hours.
  6. Refers customer problems to management.
  7. Sorts, hangs, tags and clothing donations according to established guidelines.
  8. Pulls items according to established procedures.
  9. Meets established production standards.
  10. Heavy lifting, pushing and pulling required.
  11. Handles all aspects of customer service in a professional manner.
  12. Follows all safety rules and practices.
  13. Performs all other duties as may be assigned by management in the process of carrying out the mission of Goodwill Industries.
  14. In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.


NON-ESSENTIAL FUNCTIONS

  1. Assists customers in locating merchandise and prices.
  2. Displays merchandise in windows/display cases.
  3. Answers telephone and other inquiries regarding donation sites/policies.
  4. Attends monthly store meetings.

ATTENDANCE

Goodwill, your co-workers, and our customers depend on you to be at work as scheduled.

An assigned rotation allows you to plan around your work schedule.


JOB PERFORMANCE

Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter, by the Store Manager.


SUPERVISORY RESPONSIBILITIES

None


EDUCATION

No specialized educational requirements; will train.


EXPERIENCE

Minimum of three months working experience required


KNOWLEDGE / SKILLS / COMPETENCIES

  1. Ability to make change.
  2. Basic literacy (to complete forms).


CREDENTIALS / LICENSES / SCREENING REQUIREMENTS

  1. Subject to background check
  2. Ability to work flexible hours, including weekends and evenings.
  3. Ability to work within the team concept
  4. Subject to random alcohol and drug testing as specified in the Drug-Free Workplace Program.
  5. Fully comply with Goodwill’s Code of Ethics.


COMMUNITY INTERACTION

Contact with customers, donors, and co-workers.


EQUIPMENT

  1. POS terminal, credit card machine.
  2. Carts, z- racks, gaylord boxes.
  3. Gloves for sorting donations.
  4. Tagger guns.

COMPLEXITY

Work that is routine or repetitive, requiring the use of numerous readily understood rules and procedures in which the employee may make decisions that could affect the efficiency, accuracy, or correctness of work.


CONFIDENTIALITY

Confidential information involved.


WORKING CONDITIONS

Physical Activities:

  1. Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
  2. Considerable: talking
  3. Moderate: crouching, hearing, and stooping.
  4. Occasional: none.
  5. Nominal: crawling, kneeling, climbing, and repetitive motions.

Other Activities:

N/A


Physical Requirements:

  1. Heavy work: Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects.
  2. The ability to fully perform lifting and moving duties is mandatory.


Environmental Conditions:

The worker is subject to indoor environmental conditions.


CODE OF ETHICS

All employees are responsible for being knowledgeable about Goodwill’s code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.


EEO CLAUSE

It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.


SAFETY STANDARDS

All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned areas — ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.


HARASSMENT

All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.

Requirements:


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