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Technical Writer
2 months ago
Technical Writer
WESTPAK, Inc. – San Jose or San Diego, CA
WESTPAK exists to make lives better. From the products we test that are used by global consumers, to the people and communities we invest in, our purpose is to improve the lives of those around us. For over 35 years, WESTPAK has been a trusted testing partner for a diverse industry. Sustaining that level of consistency requires a core ingredient, our great people. From the tenured employees who value the lasting bonds and share their wealth of knowledge, to our new employees who bring in new perspectives and opportunities; we continue to evolve our employee-owned company with stewardship and integrity while continuing to make lives better.
We seek to add a strong team member to the technical writing team. Reporting to Technical Writer Manager, the Technical Writer is responsible for compiling high-quality customer reports utilizing results, data, photographs, quotes, and industry standards. This role requires close collaboration with the Production Team to ensure the delivery of complete and thorough reports that meet the company's standards and client expectations.
We offer a competitive compensation package that includes ESOP shares, 401k match, Health Benefits, various Supplemental health packages, and pet insurance for your furry loved ones
Essential Duties and Responsibilities (Other duties may be assigned as needed)
- Organize provided data, photographs, and results into a complete and accurate customer report.
- Ensure reports are formatted according to established report writing guidelines.
- Collaborate with production and tech writing team for report timeliness and consistency.
- Work with Quality when required to improve the customer reports and/or report writing process.
- Manage workflow using “First in First out” process while prioritizing expedited report requests.
- Use Salesforce to update and communicate the report status.
- Provide feedback to production to ensure GDPs (Good Documentation Practices) are followed.
- Attend meetings to remain updated with business needs, priorities, and activities.
- Attend and participate in education sessions to stay current on industry trends and enhance professional skills.
- Assist with non-report writing projects and duties as needed.
Personal / Professional Attributes
- Quickly grasp concepts; communicate to ensure understanding of responsibilities.
- Demonstrate strong sense of accountability and integrity in an independent work setting.
- High attention to detail, willing to go above and beyond to ensure customer satisfaction.
- Organized and impeccable follow-through skills.
- Work collaboratively with colleagues.
- Ability to think creatively to improve report writing processes.
- It is the responsibility of every WESTPAK employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.
Requirements for Eligibility
- AA degree, bachelor’s degree in a technical field is preferred.
- 3-5 years of strong customer service, technical writing, or quality experience.
- Experience in packaging, product testing, or related industry preferred.
- Ability to read, interpret, and summarize protocols, documents, and specifications with accuracy and clarity.
- Attention to detail to ensure content is accurate, concise, and clear.
- Ability to quickly grasp complex technical concepts.
- Excellent written English, editing and proofreading skills.
- Strong working knowledge of Microsoft Office, proficiency in Microsoft Word.
- Experience with Salesforce and Confluence preferred.
The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this position. There are no exhaustive lists of all duties and responsibilities, knowledge, skills, abilities, physical job demand, and working conditions associated with this position.
Currently anticipated hourly range- $ 33-37 an hour with company-wide bonus incentive and Employee Stock Ownership Participation.
Principals only, We are not accepting any resumes or support from outside vendors. Please refrain from unsolicited marketing for the role. Solicitations will not be replied to.
