Customer Care Representative

2 weeks ago

New Cumberland, United States HR Resolutions Full time
Job DescriptionJob DescriptionCustomer Care Representative

Controls, Service & Engineering Co., Inc. (CSE) based in New Cumberland, a family owned and operated business for over 50 years, is Central PA's best kept secret in the HVAC/Plumbing industry.  CSE provides high quality service and installations to the top industrial, medical & commercial buildings in the area.  Our cultural norms include:
  • Above and beyond
  • Choose your attitude
  • Open communication
  • Intentionally build connection
  • Own it
  • Improve and grow/always pursue better
  • I show gratitude…practice generosity…and apply grace
We are currently seeking a Customer Care Representative to join our team

You will be responsible to satisfy CSE Customers in the most efficient and economical manner possible while maintaining superior customer service levels.  This position will act as the customer representative to maintain good customer satisfaction while reflecting the policies, procedures and practices in the tradition of excellence that has made Controls, Service & Engineering the company it is today and will take it into the future.  This will require working with all departments and employees to ensure we meet or exceed our customer’s expectations

What you’ll do:

New Customers/New Customer Predictive Maintenance Agreements
  • Make contact with new customer according to CSE Procedures and gather all     critical information set them up appropriately in the CSE operating system
  • Identify and perform special requirements for the Customer – Invoicing, access     issues, hours of operation, etc.

Predictive/Preventative Maintenance Agreement Renewals
  • Review monthly renewals and take note of any special requirements/changes shown in file
  • Manage renewals that are not auto-renewed
  • Consistent follow-up to ensure all renewals are processed
Quoting Process
  • Manage the quoting process from sending new/updated quotes to customers outlining all benefits of the repairs/replacements needed and following up when needed
  • Forward to the appropriate CSE personnel for processing
  • Send quotation declines to the appropriate CSE personnel for processing
  • Assist with the scheduling needs of the Customer with the appropriate CSE personnel
Service/Estimate Work Orders (WOs) and Purchase Orders (Pos)
  • Enter Customer service call WOs according to CSE procedures
  • Determine urgency and coordinate with Dispatching and Service Coordinator
  • Discuss any open quotes or aging A/R invoices during call with Customer if appropriate
  • Create CSE Vendor PO#s  
  • Create and manage Customer Purchase Orders (PO#s) (PMs, individual WO#, Quotes, yearly repairs…)
Customer Satisfaction
  • Maintain direct contact with the Customers for all concerns brought to the company’s attention
  • Review Customer concerns weekly with the Service Manager and have suggested corrective action to improve overall Customer satisfaction
  • Inform the appropriate CSE personnel of any Customer changes and ensure the records are changed
  • Schedule and make onsite visits to Customers during the year to maintain a positive relationship with CSE
  • Make Customer satisfaction phone calls as needed
  • Conduct a Customer satisfaction survey and recommend improvements as needed
Other
  • Performs any and all other office functions as assigned.
To be considered, interested applicants should possess:
  • Previous “service industry” experience highly preferred
  • HVAC experience preferred but not required
  • Strong ability to prioritize and multi-task – no day will be the same
  • Ability to work independently and within a team 
  • High proficiency with computers, including Microsoft Suite
  • Willingness to go the extra mile for our customers (internal & external).
  • High level of communication skills both oral and written. (phone calls and email)
  • Excellent attention to detail and a high level of accuracy
  • Ability to make decisions when needed.
We offer a rich benefits package that includes medical, dental and vision insurance, short & long-term disability, a 401(k) benefit, and other voluntary benefits. On top of that, we provide vacation time and sick leave, as well as paid holidays

Qualified candidates should apply by submitting their cover letter and resume. Phone calls or emails direct to the company will not be accepted.

Controls Service Engineering is an Equal Opportunity Employer; M/F/D/V encouraged to apply.
 

Powered by JazzHR

sGrXEXemVa

  • Customer Care Representative

    2 weeks ago

    New Cumberland, United States Johnson Controls International Full time

    The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater rete Customer Care, Representative, Sales Representative, Operations, Customer, Manufacturing, Retail

  • Customer Care Representative

    2 weeks ago

    New Cumberland, United States Johnson Controls International Full time

    **Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Customer Care Representative

    2 weeks ago

    New Cumberland, United States Johnson Controls Full time

    Reference #: 20578177 Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Customer Care Representative

    2 weeks ago

    New Cumberland, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.? Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Customer Care Representative

    2 weeks ago

    New Cumberland, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Customer Care Representative

    4 weeks ago

    New Cumberland, United States HR Resolutions Full time

    Job DescriptionJob DescriptionCustomer Care RepresentativeControls, Service & Engineering Co., Inc. (CSE) based in New Cumberland, a family owned and operated business for over 50 years, is Central PA's best kept secret in the HVAC/Plumbing industry.  CSE provides high quality service and installations to the top industrial, medical & commercial...

  • Customer Care Representative

    1 week ago

    New Cumberland, United States HR Resolutions Full time

    Job DescriptionJob DescriptionCustomer Care RepresentativeControls, Service & Engineering Co., Inc. (CSE) based in New Cumberland, a family owned and operated business for over 50 years, is Central PA's best kept secret in the HVAC/Plumbing industry.  CSE provides high quality service and installations to the top industrial, medical & commercial...

  • Customer Service Representative

    3 weeks ago

    Cumberland, United States U-Haul Full time

    Location: 135 Mendon Rd, Cumberland, Rhode Island 02864 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys...

  • Customer Service Representative

    4 weeks ago

    Cumberland, United States U-Haul Full time

    Location: 135 Mendon Rd, Cumberland, Rhode Island 02864 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Cumberland, United States US Tech Solutions Full time

    Job Title: Customer Service Representative Location: Cumberland, RI, USA, 02864 ( Hybrid – onsite Tuesday, Wednesday and Thursday) Duration: 12 months contract Job Description: The Medical Staff Office Senior Coordinator has primary responsibility for the non-clinical aspects of physician operations administered. In this role you will be a part of a...

  • Customer Service Representative

    2 weeks ago

    Cumberland, United States Rose International Full time

    Date Posted: 06/18/2024 Hiring Organization: Rose International Position Number: 466008 Job Title: Customer Service Representative Job Location: Cumberland, RI, USA, 02864 Work Model: Onsite Shift: Monday - Friday 8:30 AM - 5:00 PM Employment Type: Temporary Estimated Duration (In months): 7 Min Hourly Rate ($): 18.00 Max Hourly Rate...

  • Customer Service Representative

    4 weeks ago

    Cumberland, United States US Tech Solutions, Inc. Full time

    Job Title: Customer Service Representative Location: Cumberland, RI, USA, 02864 ( Hybrid – onsite Tuesday, Wednesday and Thursday) Duration: 12 months contract Job Description: The Medical Staff Office Senior Coordinator has primary responsibility for the non-clinical aspects of physician operations administered. In this role you will be a part of...

  • Representative - Customer Service

    4 weeks ago

    Cumberland, United States US Tech Solutions Full time

    Job Title: Representative – Customer Service Location: Cumberland RI, 02864 Duration: 6 months contract Shift Timing: Monday - Friday 8:30 - 5 Job Description: Billing Specialist I will be responsible for qualifying, preparing and submitting claims to Copay assistance programs. Individual must work with Omnicare pharmacy operations staff,...

  • Representative – Customer Service

    4 weeks ago

    Cumberland, United States US Tech Solutions, Inc. Full time

    Job Title: Representative – Customer Service Location: Cumberland RI, 02864 Duration: 6 months contract Shift Timing: Monday - Friday 8:30 - 5 Job Description: Billing Specialist I will be responsible for qualifying, preparing and submitting claims to Copay assistance programs. Individual must work with Omnicare pharmacy operations staff,...

  • Customer Care Representative

    4 weeks ago

    New York, United States Calico Cottage Full time

    ** Calico Cottage** ** Customer Care Representative** Amityville, NY 11701 **This is a non remote position at our Amityville location.** **Your mission** Your mission as the Customer Care Representative at Calico is to drive revenue through successful life cycle and high-quality touch client experience of each retailer in their territory, from the...

  • Customer Care Representative

    2 weeks ago

    New York, United States Condeco Full time

    ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **Title:** Customer Care Representative **Skills:** Consultative stakeholder management, effective conflict resolution, Project Management, multi-tasking and balancing, communication skills Help Desk management. **Location:** Anywhere in the...

  • Customer Care Representative

    3 weeks ago

    New Hope, United States MMT Full time

    Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested...

  • Customer Care Representative

    1 week ago

    New Hope, United States MMT Full time

    Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested...

  • Customer Service Representative

    5 days ago

    Cumberland, United States NTT DATA Services Full time

    We are seeking Customer Service Reps preferably with Healthcare/Medical experience for an onsite role in Cumberland, RI. This is scheduled to be a 6+ month contract role. In this role you will be responsible for support for the prescription records team responsible for providing concise patient and prescription information in accordance with...

  • Customer Care Representative

    2 weeks ago

    New Orleans, Louisiana, United States Catalano Agency Full time

    Are you ready to embark on an exciting career journey as a Customer Care Representative? Here at Globe Life, we are thrilled to offer you the opportunity to join our energetic and high-performing team. WHY YOU SHOULD JOIN US With an average pay ranging from $58,000 to $86,400 in your first year, this position offers a competitive compensation package that...