Onsite Contact Center Representative 1
2 weeks ago
As a Contact Center Representative, you and your team will provide OCCU's members with high-quality member service via phone, live chat, email, and secure messaging.
You may thrive as a Contact Center Representative if you:
- Look forward to gaining an expansive knowledge base
- Enjoy lending an empathetic, listening ear
- Embrace the challenge of problem-solving and finding solutions
- Find fulfillment in helping members meet their unique needs
Your day may include:
- Responding to member inquiries and performing relevant research
- Processing loan payments, completing skip payment requests, ordering Visa cards, etc.
- Providing information about OCCU products and services when it may be beneficial to the member and their specific needs
- Assisting Contact Center Supervisor and eServices Manager with related duties as requested
You might be a great fit if you have:
- Customer service experience
- Call center experience
- Strong communication skills
- Bonus points if you have previous financial institution experience
OCCU offers the following benefits:
- Medical, dental, and vision insurance
- Employer-paid life and long term disability insurance
- Employee Assistance Program
- Generous 401(k) options (OCCU contributes no matter what)
- Paid sick leave and vacation
- Paid holidays
- And more
For more details, please view the full job description.
Salary Range- $17.96 - $22.45 an hour, DOE
OCCU is an equal opportunity employer.
Job Posted by ApplicantPro
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