Current jobs related to Sr. Manager, Client Success - Atlanta - Visa

  • Sr. Consultant, Client Success

    4 weeks ago

    Atlanta, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Sr. Consultant, Client Success

    2 weeks ago

    Atlanta, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Sr. Consultant, Client Success

    3 weeks ago

    Atlanta, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Sr. Consultant, Client Success

    3 weeks ago

    Atlanta, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Sr. Consultant, Client Success

    3 weeks ago

    Atlanta, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Sr. Consultant, Client Success

    4 weeks ago

    Atlanta, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Senior Client Success Manager

    2 months ago

    Atlanta, United States Oversight Systems Inc Full time

    Job DescriptionJob DescriptionAbout Oversight Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes....

  • Senior Client Success Strategist

    4 days ago

    Atlanta, Georgia, United States Oversight Systems Inc Full time

    Job OverviewAbout Oversight Systems IncOversight Systems Inc is a premier provider of AI-driven expenditure management and risk mitigation solutions tailored for large organizations. We collaborate with some of the most forward-thinking companies and governmental bodies to revolutionize their financial auditing and control processes.Position SummaryThe...

  • Lead Client Success Strategist

    1 week ago

    Atlanta, Georgia, United States Oversight Systems Inc Full time

    Job OverviewAbout Oversight Systems IncOversight Systems Inc is a premier provider of AI-driven spend management and risk mitigation solutions tailored for large enterprises. Our innovative approach helps organizations streamline their financial control processes and enhance their spend audit capabilities.Position SummaryThe Senior Client Success Manager...

  • Sr. Customer Success Manager

    3 weeks ago

    Atlanta, United States Intelliswift Software Inc Full time

    Job Title: Sr. Customer Success Manager Duration: 7 Months Location: Remote Pay Range: $$54.37/hr. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in...

  • Sr. Customer Success Manager

    2 weeks ago

    Atlanta, United States Intelliswift Software, Inc Full time

    Job Title: Sr. Customer Success Manager Duration: 7 Months Location: Remote Pay Range: $$54.37/hr. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most...

  • Sr. Consultant, Client Success

    4 weeks ago

    Atlanta, United States Visa Full time

    The Visa Client Services team provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa p Client Success, Consultant, Client Service, Payment Processing, Client Relations, Support, Business Services

  • Salesforce Client Success Manager

    4 days ago

    Atlanta, Georgia, United States Allcloud Inc. Full time

    Salesforce Customer Success ManagerAbout The RoleAllCloud is a worldwide professional services firm that equips organizations with the necessary tools for cloud transformation and enablement. By leveraging a unique blend of expertise and agility, AllCloud accelerates cloud innovation, enabling organizations to fully realize the value derived from cloud...

  • Salesforce Client Success Manager

    1 week ago

    Atlanta, Georgia, United States Allcloud Inc. Full time

    Salesforce Customer Success ManagerAbout The RoleAllCloud is a worldwide professional services firm that equips organizations with the necessary tools for cloud transformation and enablement. By leveraging a unique blend of expertise and agility, AllCloud accelerates cloud innovation, enabling organizations to fully realize the benefits of cloud...

  • Salesforce Client Success Manager

    4 days ago

    Atlanta, Georgia, United States Allcloud Inc. Full time

    Salesforce Customer Success ManagerAbout The RoleAllCloud is a leading global professional services firm specializing in cloud enablement and transformation. We empower organizations with innovative tools and strategies to fully leverage the advantages of cloud technology.As an AWS Premier Consulting Partner and a Salesforce Platinum Partner, AllCloud...

  • Sr. Manager Client Publications

    2 weeks ago

    Atlanta, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Senior Client Success Manager

    1 week ago

    Atlanta, Georgia, United States Publicis Media Full time

    Job OverviewWe are seeking a Director of Client Success who will serve as a vital link between our product offerings and the teams of our Agency clients, specifically for our media operating system suite. Your primary responsibility will be to drive the adoption and effective utilization of our products, ensuring that end users fully comprehend each feature...

  • Senior Client Manager

    3 weeks ago

    Atlanta, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we striveto bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation,...

  • Senior Client Manager

    3 weeks ago

    Atlanta, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster...

  • Sr. Manager Client Publications

    1 week ago

    Atlanta, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

Sr. Manager, Client Success

1 month ago

Atlanta, United States Visa Full time
Job DescriptionJob DescriptionCompany Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Manager, Client Success will lead a team of Client Success Managers (CSMs) providing industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Sr. Manager role is a management position accountable for leading a team of Client Success Managers supporting pooled clients. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.

This is a people manager role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.  It requires knowledge of industry best practices, client-facing technical consulting experience, and calls for deep collaboration and partnership with cross-functional leadership across Client Services, Sales, Product and Technology.  The candidate must demonstrate payments industry knowledge and knowledge of Visa’s capabilities to solve complex problems and take a broad perspective to identify innovative solutions. 

The Sr. Manager is the face of Visa’s support organization to Visa’s clients and represents these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills.

In this role, you are expected to:

  • Lead, develop, motivate, and challenge individuals and an organizational team of Client Success Managers who provide operational support, technical support, and customer service to pooled clients across all client segments.
  • Achieve operational objectives by implementing strategic plans and reviews, including preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, identifying trends, and resolving problems.
  • Act as an escalation point for the team and serve as a liaison between senior leadership and the team.
  • Manage all staff issues, including staffing selection, training, goal/OKR setting, coaching, reviews, compensation planning, and career development.
  • Establish department strategy in line with broader corporate and customer service objectives and goals.
  • Provide leadership for complex cross regional or cross-functional customer service projects and work towards achieving client and key stakeholder acceptance of deliverables.
  • Build relationships with Visa sales teams and act as a liaison to internal Visa groups to create strategies to add value and enhance relationships.
  • Stay current with industry and client trends while maintaining a strong knowledge of Visa products and services.
  • Understand and support market strategies, develop and track account plans at a segment level.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

  • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • Experience in a client-facing accountability role
  • Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior leadership levels
  • Proven track record of leading complex, cross-functional initiatives and delivering results in a fast-paced, dynamic environment
  • Leader and thought partner on cross-functional crisis management team as needed, often through crisis that has no precedent
  • Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services
  • Excellent verbal, written, presentation and interpersonal skills
  • Strong collaboration skills
  • Self-starter and organized
  • Strong leadership skills
  • Demonstrated technical aptitude
  • Able to set priorities, influence others, and manage expectations


Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 121,000.00 to 175,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.