Customer Success Account Manager
3 weeks ago
We are currently looking to get onboard a Customer Success Account Manager.
As a Customer Success Account Manager you will be responsible in supporting the ongoing initiatives and daily functions of the Sales Department but are not limited to:
Job Description
- Expand and grow CF revenue and service usage within our existing client base.
- Consults with the business regularly to identify opportunities to leverage additional technology process to improve operational performance, mitigate risk, and improve the customer experience.
- Responsible for managing client interaction from on-boarding to ongoing support.
- Responsible for measuring, tracking, and improving support interactions between our clients.
- Increasing adoption, retention, and client satisfaction.
- Responsible for scheduling and managing Client business reviews.
- Understanding client’s business goals and helping them utilize technology solutions to achieve those goals.
- Establishing client trust as their trusted technology advisor.
- Setting key performance indicators and tracking results against these established indicators.
- Delivering monthly reporting against pre-established technology indicators.
- Daily reviews of tickets, on-going services, and alerts.
- Be accountable to drive high usage of Business Applications within customers by driving the creation and execution of a thorough and action-oriented adoption Plan.
- Identifying project work and up-sell opportunities.
- Serve as an escalation point for issues that impact the client’s productivity
Job Requirements:
- Proven experience as a Cloud Solutions Architect or the same role.
- Experience working with Microsoft Services Partners required.
- Strong knowledge of Microsoft Cloud Solutions preferred.
- Excellent communication skills, both verbal and written
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