Customer Success Account Manager

3 weeks ago


Newburgh, United States CloudFirst Full time
Job DescriptionJob DescriptionSalary:

We are currently looking to get onboard a Customer Success Account Manager.


As a Customer Success Account Manager you will be responsible in supporting the ongoing initiatives and daily functions of the Sales Department but are not limited to:


Job Description


  • Expand and grow CF revenue and service usage within our existing client base.
  • Consults with the business regularly to identify opportunities to leverage additional technology process to improve operational performance, mitigate risk, and improve the customer experience.
  • Responsible for managing client interaction from on-boarding to ongoing support.
  • Responsible for measuring, tracking, and improving support interactions between our clients.
  • Increasing adoption, retention, and client satisfaction.
  • Responsible for scheduling and managing Client business reviews.
  • Understanding client’s business goals and helping them utilize technology solutions to achieve those goals.
  • Establishing client trust as their trusted technology advisor.
  • Setting key performance indicators and tracking results against these established indicators.
  • Delivering monthly reporting against pre-established technology indicators.
  • Daily reviews of tickets, on-going services, and alerts.
  • Be accountable to drive high usage of Business Applications within customers by driving the creation and execution of a thorough and action-oriented adoption Plan.
  • Identifying project work and up-sell opportunities.
  • Serve as an escalation point for issues that impact the client’s productivity


Job Requirements:


  • Proven experience as a Cloud Solutions Architect or the same role.
  • Experience working with Microsoft Services Partners required.
  • Strong knowledge of Microsoft Cloud Solutions preferred.
  • Excellent communication skills, both verbal and written



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