Retail Operations Business Partner

3 weeks ago


Newburgh, United States Curaleaf Full time

This role will cover the Northeast Region. The candidate must reside in one of the following states: PA, MD, NY, NJ, CT

Curaleaf Culture:

At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.

Who You Are:

As the Retail Operations Business Partner, you will serve as a primary member of the National Operations Team and will drive change and ingenuity within the cannabis industry. You will work collaboratively with members of various leadership teams to implement operational excellence, drive revenue, and will be responsible for coaching, supporting, and inspiring team members nationally.

Additionally, as the Retail Operations Business Partner, you will support the development of national, regional, and local initiatives using open and supportive communication methods to encourage productivity and successful execution and outcomes.

You are passionate about motivating teams, providing excellent service to our internal customer, ensuring retail operations run smoothly and efficiently and helping drive and maximize sales in the company. The role is accountable to work directly with Field Teams to drive efficiency and sales in all Curaleaf stores.

What you will do:

Always delivering on commitments and making things happen on a national scale

Proactively influence projects to secure success

Establish team goals, develop others and model how we work together

Ensure operational, procedural, and performance compliance for our national retail locations

Become an operational expert and “go to person” for retail across the country: drive new functions, roll-out nationally; run retail key user tests and conduct operations trainings

Coaching Managers in creating operational excellence and a positive guest experience

Create, maintain, and analyze effective procedures and KPIs across a national scope

Collaborate with cross-functional teams to identify areas of growth and improvement companywide sales

Oversee the development of national initiatives for implementation in respective area of responsibility

Demonstrating a broad knowledge of the national business strategy

National P&L analysis

Identifying business opportunities across multiple markets within both medical and adult use states

Provide ongoing support and partnerships with Managers, Senior Managers, Directors and VPs

Proactively identifying shortfalls in performance and addressing those opportunities with a positive approach

Review, manage and develop vendor national relationships

Work closely with Retail Systems team for new system implementations, existing system improvements

and maintenance

Work collaboratively with New Store Opening stakeholders across the country to ensure successful store

openings and product launches

Work to continuously optimize retail operation from a customer-centric and back of house efficiency perspective to enhance profitability across all channels of business

Setting and agreeing to national stretch goals for yourself and others, measuring against key business drivers

What you bring:

Bachelor’s Degree (preferred) in Business Management or Hospitality Management or 3-5+ years of operational management experience within a retail environment

Multiunit or National scope experience required

Tenacity, flexibility, and agility with endless curiosity

Good sense of humor

Ability to assess changing market conditions and competitor activity across the country Enjoys collaborating with cross functional partners as well as excelling on solo projects

Ability to develop efficiencies to drive sales and create change nationally

Impeccable verbal and written communication skills

Strong interpersonal, networking, and negotiation skills

Extensive retail/hospitality business acumen (P&L analysis, EBITA, BOGS, labor forecasting, etc.)

Meticulous attention to detail with the ability to organize and prioritize national projects

Exceptional critical thinking, problem-solving, and time management skills

Demonstrates resilience in the face of setbacks, sustaining personal, team and national output

Thrive in a customer first environment, can coach, and hold others accountable for exceptional results

Advanced computer literacy with MS Office proficiency (Outlook, Word, Excel, PP, Teams, Tableau)

Expected travel ~50% of the time (vehicle, air)

What We Offer:

Competitive Pay

Medical, Dental, Vision Benefits

Healthcare and Dependent Care Flexible Spending Account (FSA)

Health Savings Account (HSA)

Retirement Plan - 401(K)

Life/AD&D Insurance

Short- and Long-Term Disability

Paid Parental Leave

Community Involvement Through our Rooted in Good Initiative

Employee Resource Groups

Employee Referral Payment Program

Paid Time Off (PTO)

Employee Assistance Program

Commuter Benefits

Employee Product Discounts

Curaleaf Awards and Achievements:

2023 Ragan’s Top Places to Work

2022 TIME100 Most Influential Companies

2020 Cannabis Doing Good’s Good Neighbor Award

2020: Minorities for Medical Marijuana’s Diversity & Inclusion Award

Follow us on Social Media

Instagram: @curaleaf.usa

Twitter:

@Curaleaf_Inc

#J-18808-Ljbffr


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