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Ada Jenkins Center

4 months ago

Charlotte, United States Ascend Nonprofit Solutions Full time
Job DescriptionJob Description

Under the general direction of the Director of the Economic Mobility Department and in accordance with the mission of the Ada Jenkins Center, Housing First Case Managers support individuals and families in meeting their goals by assisting them in obtaining and maintaining housing.

Housing First Case Managers will be assigned to serve any/or all of the following populations based on program need: individuals, families, domestic violence survivors, victims of dating violence and stalking, individuals with serious mental illness, substance use disorders, chronic health conditions, physical and mental illness and impairment, criminal justice-involvement, DCFS involvement etc. Housing Case Managers could be assigned to work program model types based on program need, including: Permanent Housing, Permanent Supportive Housing, Transitional Housing, Rapid Re-Housing etc.

The Ada Jenkins Center's Economic Mobility department follows a Harm Reduction and Housing First perspective. Services are trauma-informed, participant-centered, and strengths-based.

Job Qualifications:

  • Bachelor's degree in Human Service, Social Work, Counseling or related field; or graduation from a four-year college and 3 years of experience in a related human services field demonstrating techniques of casework or an equivalent combination of training and experience.
  • Two years of case management experience in a non profit setting working with homeless or impoverished populations.
  • Ability to work independently and think critically required. Active listening and the ability to communicate professionally both verbally and in writing.
  • Bilingual in Spanish and English, oral and written, is most beneficial.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Housing Services:

  • Ensure that all established program goals are met or exceeded. This includes, maintaining regular monthly contact with all assigned participants and their landlords, supporting program participants as needed to ensure they do not return to homelessness, and meeting and/or exceeding programmatic goals defined internally and by funders.
  • Assess new referrals' eligibility for services and enroll eligible participants into programs in a timely fashion.
  • Find apartments for participants when needed, conduct inspections, establish and maintain relationships with landlords or property managers, and facilitate execution and renewal of leases. Advocate on behalf of participants to promote housing quality and stability.
  • Assist participants with moving and obtaining furniture, home supplies, and other needs

Case Management:

  • Assess participants' potential barriers to maintaining stable housing. Provide them with coaching, support and referrals to improve housing retention, stability, quality of life and self-sufficiency (e.g. providing support with: budgeting life skills, tenancy skills, communication skills etc.)
  • Facilitate an introduction between participants and Employment Navigator to explore employment and training interests and opportunities.
  • Work with assigned participants to assist in the creation of goal-based action plans and revise them when necessary.
  • Provide coaching, case management and other support to make progress on their goal-based action plans including working with partners and children. Maintain regular contact, including visits to participants' apartments.
  • Provide resources, referrals and follow-up for household members to meet families' comprehensive needs and advocate on behalf of participants to ensure they receive needed services.
  • Identify strategies to address any short-term or chronic issues, such as substance use or mental illness, which might compromise achievement of goals and trigger relapse into homelessness.
  • Ensure that all school-age children are enrolled in school by obtaining necessary documentation and that children under 5 have appropriate developmental assessments.
  • Maintain case notes on participants' progress and complete all required tracking and reports in a timely manner.
  • Work with housing staff to organize and facilitate tenant surveys, obtain tenant feedback and facilitate tenant meetings as needed.

Program Support:

  • Maintain appropriate data collection and reporting as required for internal management reports, external funding sources, and regulatory agencies.
  • Prepare for and participate in program audits.
  • Prepare monthly requests for payment of rent and utility bills, and track collection of tenant rent, working with Finance Department. Follow up on rent-arrears and ensure participants are abiding by the terms of payment plan.
  • Provide suggestions to senior staff to develop new or modify existing services, policies and protocols to meet the needs of program participants in alignment with the agency's strategic directions.
  • Contribute to the development and evaluation of the housing program.
  • Computer proficient in Microsoft Word, Outlook, and Excel.
  • Must have a passion and genuine commitment for the work of the Ada Jenkins Center.