Customer Service Technician Tier 1

2 weeks ago

Louisville, United States Kiosk Information Systems Full time
Job DescriptionJob Description

About Working at KIOSK Information Systems:

KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and Fortune 500 clients delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Self-service is a fast paced and exciting industry with high professional growth potential.

The company offers a full spectrum product portfolio with all solution disciplines in one professional / manufacturing campus. We are a high performing and customer-centric team. KIOSK provides a respectful, fun, and collaborative work environment with great benefits and work / life balance.

The Customer Service Technician 1 fields calls or emailed requests from customers who are having trouble with some aspect of a kiosk system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide the customer to troubleshoot software and hardware failures when related to kiosk computers and components. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the event that the problem persists or is beyond the technician’s capabilities, the issue can be escalated to a higher-level technician. Customer Service Technicians can suggest a workaround until a problem can be permanently resolved. If the issue is identified as a hardware failure, facilitation of replacement through warranty support including dispatch of field technicians may be required.

Responsibilities:

  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Ensure that all customer phone calls or e-mails requesting assistance or information are immediately answered.
  • Assess and use best judgement to ensure the customer issues can be resolved by a level 1 technician or if a referral to a higher-level technician is required.
  • Provide troubleshooting and technical assistance with applications and hardware.
  • Clearly document outcomes and steps taken.
  • Order and track parts to dispatch to field technicians as required.
  • Other duties as required.

Required Skills:

  • High school diploma.
  • Must have technical knowledge of Windows OS and all communication and hardware troubleshooting on PC’s.
  • Ability to prioritize and work in a fast-paced high-volume environment.
  • Work independently with minimal supervision.
  • Exceptional verbal and written communications.

Desired Skills:

  • Experience as a technician or help desk position, desirable.
  • Adaptability – Being open to and actively solicit new ideas and opinions.
  • 1-2 years’ experience in a customer service environment.

Travel:

  • No Travel

Physical:

  • Must be able to sit / stand 8 hours

Starting Hourly Rate - $22.00 per hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

Benefits-

KIOSK values its employees by supporting them with a full benefits package including:

  • Medical (3 plans to choose from) *one plan 100% employer paid
  • Dental (Employer paid for EE only coverage)
  • Vision (Employer paid for EE only coverage)
  • Life Insurance (2x's base salary Employer paid)
  • Short and long term disability insurance (Employer paid)
  • FSA / Dependent Care FSA / Health Savings Account with Company Contributions
  • 401(k) match with immediate vesting
  • Employee Assistance Program
  • Paid Time Off
  • 10 Paid Holidays per calendar year

  • Customer Service Technician Tier 1

    5 days ago

    Louisville, United States KIOSK Information Systems Full time

    About Working at KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and...

  • HVAC Service Technician

    1 week ago

    Louisville, United States Helios Service Partners Full time

    HVAC/R Service Technicians provide diagnostics, service, repair, maintenance & installation for various brands of light commercial HVAC/R equipment. Our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients. WHAT SETS HELIOS APART: * Competitive hourly...

  • Customer Service Agent

    3 weeks ago

    Louisville, United States Sounds True Full time

    **Customer Service Agent** Customer Service Louisville, Colorado Department **Customer Service** Minimum Experience **Entry-level** Compensation **$16.50 - $17.00 per hour, DOE** *Note: While we are currently working remotely, the ideal candidate must have the ability to be on-site daily once we return to the office.* Responsibilities: * Assisting customer...

  • Customer Service Representative

    10 hours ago

    Louisville, United States Tom Drexler Plumbing Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeTom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.About UsTom Drexler Plumbing, Air & Electric has great career opportunities for plumbers, heating and cooling...

  • Operation Technician-1

    1 week ago

    Louisville, United States Marmon Holdings, Inc. Full time

    Performs complex repair services to vehicles. May concentrate on specific areas of the company's fleet such as delivery trucks, or service a variety of vehicles. Diagnoses vehicle problems, estimates and prices out repairs, and orders parts as necess Technician, Operation, Vehicle, Manufacturing, Construction, Repair

  • Overhead Crane Branch Manager

    3 weeks ago

    Louisville, United States Crane 1 Services Full time

    Job Description Job Description Reports to: Regional Operations Manager Responsibilities: The Branch Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Manager will recruit, hire, train and retain service technicians by working as a servant leader role while leveraging all Crane 1 support...

  • Overhead Crane Branch Manager

    4 weeks ago

    Louisville, United States Crane 1 Services Full time

    Job DescriptionJob DescriptionReports to:Regional Operations Manager Responsibilities:The Branch Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Manager will recruit, hire, train and retain service technicians by working as a servant leader role while leveraging all Crane 1 support...

  • Customer Service Advisor- Cedar Springs Blvd>

    1 week ago

    Louisville, United States Valvoline Full time

    Valvoline - JobID: 28088586 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • HVAC Installation Technician

    9 hours ago

    Louisville, United States Allgeier Air Full time

    Job DescriptionJob DescriptionAllgeier Air is looking to add a full-time HVAC Installation Technician & Entry-Level Service Technician to our team in Louisville, KY. Are you an experienced installer who would like to step into the world of service and repair? Are you ready to advance your career with a company that values you and wants you to succeed? If so,...

  • Branch Manager

    3 days ago

    Louisville, United States Crane 1 Services, Inc. Full time

    Branch Manager l Reports to: Regional Operations Manager Responsibilities: The Branch Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Manager will recruit, hire, train and retain service technicians by working as a servant leader role while leveraging all Crane 1 support resources. This...

  • Service Technician

    4 weeks ago

    Louisville, United States ASSOCIATED PACKAGING INCORPORATED Full time

    Job DescriptionJob DescriptionAssociated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package...

  • Field Service Technician

    4 weeks ago

    Louisville, United States Kentuckiana Material Handling Full time

    Job DescriptionJob DescriptionKentuckiana Material Handling is seeking an experienced service technician for installing and servicing loading dock equipment and commercial doors in the central Kentucky and southern Indiana area. Welding and/or electrical experience is a plus. The pay scale with coincide with your experience and your leadership abilities.We...

  • Field Service Technician

    4 weeks ago

    Louisville, United States Cardinal Integrated System Full time

    Job DescriptionJob DescriptionCardinal Integrated System is seeking a technician for installing and servicing loading dock equipment and commercial overhead doors, rolling steel doors high speed doors, in the central Kentucky and southern Indiana area.Welding and/or electrical experience is a plus. The pay scale with coincide with your experience.This...

  • Service Technician, HVAC Repair

    1 week ago

    Louisville, United States Transform SR Brands, LLC Full time

    HVAC Repair Technician with Extra Earning Potential! Why an HVAC Repair Technician career might be right for you:You like solving problems Each repair is different. You enjoy diagnosing problems and figuring out solutions. You like fixing things Service Technician, Service Tech, Technician, HVAC, Repair Technician, Repair, Skilled Trades

  • Commercial HVAC Service Technician

    6 days ago

    Louisville, United States Perfection Group, Inc. Full time

    Perfection Group is searching for skilled commercial HVAC Service Technicians in Louisville, KY! We offer Top of the Line Benefits & Competitive Pay:Employer paid medical for single plan. Dental & Vision plans. Life Insurance. Employer paid short-and Service Technician, Service Tech, HVAC, Technician, Commercial, Retail, Construction

  • Entry Level Client Service Manager

    2 weeks ago

    Louisville, United States Royal Connections Full time

    In this fast paced, entry level role, you will be responsible for driving revenue, accelerating outreach initiatives, and facilitating regional and national expansion. Responsibilities include executing onsite fundraising events, analyzing sales, engaging potential donors, managing event logistics, and providing top-tier customer serviceWhat You'll Do As an...

  • Customer Service Representative

    7 hours ago

    Louisville, United States COIT Full time

    Job Type Full-Time Desired Education Level High School Experience No Experience needed - Paid Training! Requirements Self motivated individual with pleasant telephone demeanor Ability to recognize and rectify problems High School graduate or equivalent Industry experience helpful, but not necessary Basic mathematics skills Basic computer...

  • Customer Service Associate

    4 weeks ago

    Louisville, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF LOUISVILLE DIXIE #51 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping...

  • Customer Service Representative

    7 hours ago

    Louisville, United States WSP Full time

    This Opportunity WSP is seeking a full-time Customer Service Representative in the Louisville, KY area. The Call Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, inbound call customer service, walkup customer service and inbound mail response....

  • Electronics Technician and Service

    4 weeks ago

    Louisville, United States AAPPTEC LLC Full time

    Job DescriptionJob DescriptionWe are currently seeking an Electronic Technician & Service Tech! You will strive to produce, build and service high quality customized laboratory equipment.Responsibilities:Build and troubleshoot laboratory equipmentProvide service in fieldMinimum 30% National & International travelAdhere to all quality and safety...