Customer Service Agent

3 weeks ago


Louisville, United States Sounds True Full time

**Customer Service Agent**

Customer Service Louisville, Colorado Department **Customer Service** Minimum Experience **Entry-level** Compensation **$16.50 - $17.00 per hour, DOE** *Note: While we are currently working remotely, the ideal candidate must have the ability to be on-site daily once we return to the office.*

Responsibilities:

* Assisting customer requests via phone, email, and chat in a friendly, professional, and helpful manner. Requests may include:

+ Providing first-tier technical support with our digital products.

+ Offering product recommendations.

+ Account reconciliation, processing orders, and refunds.

+ Researching and reporting technical issues.

Recommended Skills/Qualifications:

* 1+ years of previous customer service or call center experience.

* High school diploma or equivalent education.

* Strong interpersonal skills; Upbeat and positive personality; Flexible can-do attitude.

* Strong attention to detail, with exceptional verbal and written communication skills.

* Knowledge of downloading and streaming digital content on computers and mobile devices.

* Strong ability to perform under pressure, multi-task, and a sense of urgency while remaining calm and positive with our customers and the CS team.

* Strong analytical and problem-solving skills.

* High standard of professionalism.

* Ability to multi-task and work efficiently.

* Excellent computer skills and ability to type 40 WPM.

* Knowledge of Windows Media Player, iTunes, and VLC software helpful.

* Be familiar with our product offerings and demonstrate the ability to offer product suggestions.

* Have a genuine interest in contributing to Sounds Trues mission.

* Proficiency in Microsoft Office and G Suite products is a plus.

.

Please note: Resumes without letters of interest (a.k.a. cover letters) will not be considered .

Location Louisville, Colorado Department Customer Service Minimum Experience Entry-level Compensation $16.50 - $17.00 per hour, DOE



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