Surgery Scheduling Clerk
2 months ago
Job Summary:
Primary responsibility is ensuring proper scheduling of operative procedures and preparation and operating room schedule. Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Uses initiative to maintain the registrar’s administrative responsibilities, and to solve registration-related problems. Strong computer literacy skills to be utilized with various registration, insurance eligibility and patient estimate tools. Keeps ancillary departments, and operating room staff, informed of problems, delays, and other situations that could impact the delivery of efficient, competent, and compassionate care. Initiates OR utilization for open or released block time, being mindful of patient safety, access, OR efficiency, patient service and physician satisfaction.
Reports to: Director of Business Office
Essential Job Functions:
- Coordinates and schedules surgical cases by collaborating with patients, families, staff, and providers offices and the greater community to schedule surgeries.
- Interacts with patients, physician offices, and other staff providing timely, accurate, and responsive information. Properly document any details, changes, or pertinent case
- Verifies physicians’ orders to ensure proper procedure scheduling occurs. Effectively communicates discrepancies to physician offices and OR leadership.
- Coordinates with hospital vendors regarding surgical implants and equipment.
- Ensures efficient written and verbal communication to various stakeholders.
- Identifies scheduling barriers and implements solutions to improve scheduling results. Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
- Collaborates with, and develops relationships with surgeons, offices, and OR leadership to ensure optimal scheduling and resource allocation.
- Communicates and confirms all equipment scheduling needs, including but not limited to: c-arm, hemasource, pathology, sterile surgical equipment, and special-order supplies. With offices and vendors
- Monitors OR schedule, releasing open block time appropriately.
- Monitor and maintain bed calendar, ensuring appropriate bed scheduling for accurate census allocation
- Demonstrates knowledge of HIPAA privacy and Security regulations by appropriately handling patient information.
- Consistently demonstrates a positive attitude. Fosters teamwork by helping others. Acknowledges and responds tactfully to all requests. Shows consideration in interaction with patients, family, and other healthcare team members by demonstrating listening skills and cooperation. Communicates and interacts with others in a professional, responsible, cooperative, and positive manner at all times.
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
- Demonstrates confidence and knowledge in procedures, terminology, basic anatomy, and anesthesia methods. Consults with staff when unsure of an exam or procedure protocol.
- Demonstrates knowledge of CPT and ICD-10 codes.
- Adheres to and enforces scheduling guidelines along with all other hospital policies and procedures.
- Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
- Demonstrates the highest degree of integrity and honesty. Able to work independently with little supervision.
- Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
- Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.
- Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.
- Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital’s Guidelines for Appropriate Conduct in the HR Manual.
- Displays honesty and mutual respect when communicating with peers and other departments.
- Follows through on problems that may compromise effective job performance by using appropriate chain of command.
- Utilize concepts of age/developmental stages in interactions with patients and families.
- Any other tasks or duties assigned.
Minimum Requirements:
Education: High School Diploma or the equivalent.
Experience: Office experience in a healthcare environment, medical terminology, ability to multitask and prioritization skills preferred.
Experience with Microsoft Office, Outlook, Excel, Word, Power Point, and utilization of website search engines.
Physical Requirements
This position requires lifting, carrying, pushing, and/or pulling up to ten (10)+ pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing seeing, and speaking to be able to carry out essential job functions.
Working Conditions/Environmental Exposures
Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. This position may occasionally require the use of personal protective equipment during various tasks/activities. Personal protective clothing/equipment may be necessary.
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