Admissions Clerk

Open until Filled 

Admissions Clerk

Job Summary:

This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the computer. Provides general office support with a variety of clerical activities and related tasks. The clerk will be responsible for answering incoming calls, directing calls to appropriate associates, flow of correspondence, requisition of supplies as well as additional clerical duties.

Reports to: Director of Outpatient Services

Essential Job Functions:

1. Greets patients/families promptly and courteously as the patient arrives at the hospital.
2. Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.
3. Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
4. Reviews all patient forms for completeness, accuracy, and appropriate signatures.
5. Collects deposits and/or co-pays according to established guidelines.
6. Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.
7. Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
8. Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
9. Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
   • Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position. 
   • Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic Adheres to Confidentiality Policy.
   • Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital’s Guidelines for Appropriate Conduct in the HR Manual.
   • Displays honesty and mutual respect when communicating with peers and other departments.
   • Follows through on problems that may compromise effective job performance by using appropriate chain of command. 

  10. Utilize concepts of age/developmental stages in interactions with patients and families. 

Minimum Requirements:

Education: High School Diploma or the equivalent

Certification, Licensure: None required

Experience, Training, Knowledge: Minimum of one (1) to two (2) years experience as an admissions clerk or in Health Information Services in a hospital setting or on the job training.

Physical Requirements:

This position requires lifting, carrying, pushing, and/or pulling up to ten (10)+ pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing seeing, and speaking to be able to carry out essential job functions.

Working Conditions/Environmental Exposures:

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.

ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS– Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel

Hepatitis B- Lab evidence of immunity to Hepatitis B or three doses Hep B vaccine at appropriate intervals

Influenza- mandatory from November 1st through March 31st each year 

Measles, Mumps, and Rubella - Lab evidence of immunity to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination

Varicella (chickenpox) - Lab evidence of immunity to Varicella or 2 doses of Varicella Vaccine

Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization

Tuberculosis Screening- All new-hires undergo a two-step TB skin test

* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK*