Current jobs related to Technical Support Specialist - Greensburg - Medcare Equipment Company

  • Healthcare Support Specialist

    5 days ago

    Greensburg, Pennsylvania, United States Redstone Full time

    Healthcare Support Specialist Job OverviewBecome a part of Redstone as a Healthcare Support Specialist and embark on a fulfilling journey in the healthcare sector. Our career ladder provides opportunities for advancement from a Healthcare Support Specialist to a Certified Nursing Assistant (CNA), progressing to Licensed Practical Nurse (LPN) or Medication...

  • Home Support Specialist

    3 days ago

    Greensburg, United States New Horizons Rehabilitation Full time

    Job OverviewIn-Home Support – Community LivingNew Horizons Rehabilitation is seeking a dedicated In-Home Support Specialist to provide assistance to adults with intellectual and developmental disabilities in achieving their personal objectives. This role involves collaborating with individuals to enhance their skills, promote independence, and discover new...

  • Home Support Specialist

    2 days ago

    Greensburg, United States New Horizons Rehabilitation Full time

    Job OverviewIn-Home Support – Community LivingNew Horizons Rehabilitation is seeking a dedicated In-Home Support Specialist to assist adults with intellectual and developmental disabilities in achieving their personal aspirations. This role involves collaborating with individuals to enhance their skills, promote independence, and discover new opportunities...

  • Personal Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States C&T Home Health Care Full time

    Join Our Team as a Personal Support SpecialistAt C&T Home Health Care, we are dedicated to providing exceptional care to our clients. We invite you to explore a rewarding opportunity as a Personal Support Specialist, where your compassion and dedication can make a significant difference in the lives of others.Key Responsibilities:Assist clients with daily...

  • Overnight Community Support Specialist

    1 week ago

    Greensburg, United States New Horizons Rehabilitation Full time

    Community Living Support SpecialistNew Horizons Rehabilitation is in search of a Community Living Support Specialist dedicated to aiding individuals with intellectual and developmental challenges in reaching their personal aspirations. The ideal candidate will demonstrate exceptional communication skills, possess problem-solving capabilities, and exhibit...

  • Overnight Community Support Specialist

    1 week ago

    Greensburg, United States New Horizons Rehabilitation Full time

    Community Living Support SpecialistNew Horizons Rehabilitation is in search of a Community Living Support Specialist dedicated to aiding individuals with intellectual and developmental challenges in reaching their personal aspirations. The perfect candidate will exhibit exceptional communication abilities, demonstrate problem-solving skills, and have strong...

  • Overnight Community Support Specialist

    1 week ago

    Greensburg, United States New Horizons Rehabilitation Full time

    Community Living Support SpecialistNew Horizons Rehabilitation is in search of a Community Living Support Specialist dedicated to aiding individuals with intellectual and developmental challenges in reaching their personal aspirations. The successful candidate will demonstrate exceptional communication skills, possess problem-solving capabilities, and...

  • Logistics Support Specialist

    4 days ago

    Greensburg, United States Icon Consultants Full time

    Job OverviewPosition Title: Logistics Support SpecialistLocation: Not SpecifiedShift: Night ShiftCompensation: Competitive Pay + BenefitsEmployment Type: Contract to HireAbout the RoleWe are looking for a committed and diligent Logistics Support Specialist to enhance our recycling initiatives. This role is ideal for individuals seeking a fulfilling...

  • Nutritional Support Specialist

    5 days ago

    Greensburg, United States Magnolia Health Systems Full time

    Position Overview: Nutritional Support Specialists play a crucial role within our healthcare team, overseeing and guiding the dietary department while aiding in the planning, development, organization, implementation, evaluation, and maintenance of its programs and activities.Key Responsibilities: Magnolia Health Systems is in search of dedicated Nutritional...

  • IT Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States AA2IT Full time

    Position: Desktop Support TechnicianWe are seeking a proficient Desktop Support Technician to contribute to our operations at AA2IT. This role is ideal for individuals who excel in delivering outstanding technical assistance and possess a solid background in desktop support.Key Responsibilities:Address user inquiries and provide both remote and on-site...

  • IT Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States AA2IT Full time

    Position: Desktop Support TechnicianWe are seeking a proficient Desktop Support Technician to provide exceptional technical assistance within a prominent organization. If you are dedicated to delivering outstanding customer support and possess experience in desktop troubleshooting, we would like to connect with you.Key Responsibilities:Address user inquiries...

  • Healthcare Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States Redstone Full time

    Position OverviewJoin us at Redstone Presbyterian SeniorCare, a certified Great Place to Work!Position: Healthcare Support SpecialistEmployment Type: Full Time, Part Time, or Casual WeekendStarting Pay: $16.63/hourWhat Redstone Offers:A shared vision to be Difference Makers and World Changers for our residents and the community.Collaborative Environment:...

  • Personal Care Support Specialist

    5 days ago

    Greensburg, Pennsylvania, United States Redstone Full time

    Position OverviewJoin Redstone Presbyterian SeniorCare, recognized as a Great Place to Work Certified OrganizationRole: Personal Care Support SpecialistEmployment Status: Part TimePosition Title: Personal Care Support SpecialistWork Status: Part Time (20 hours/week guaranteed with potential to increase to 35 hours/week)Work Schedule: Days and Evenings, Every...

  • Educational Support Specialist

    2 days ago

    Greensburg, Pennsylvania, United States Delta-T Group, Inc. Full time

    Position Overview:As an Educational Support Specialist, you will collaborate closely with the classroom instructor to deliver additional assistance to students requiring special attention. This role may also be referred to as a student aide, instructional assistant, or paraprofessional. We are looking for candidates who are passionate about supporting...

  • Caregiver | Personal Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States Redstone Full time

    Join a community that values its team members: Redstone Presbyterian SeniorCare is recognized as a Great Place to Work Certified Organization.Position: Caregiver | Personal Support SpecialistEmployment Type: Part TimeGuaranteed Hours with Opportunities for Home Health Aide TrainingRole Overview:As a Caregiver | Personal Support Specialist, you will play a...

  • Behavior Support Specialist

    3 days ago

    Greensburg, United States Community Options, Inc. Full time

    *Community Options, Inc.* is a national non-profit agency providing services to individuals with disabilities in 12 states.We are seeking a *Behavior Support Specialist *in *Westmoreland, PA *to use best practices and technology within a community-based setting to teach people with developmental disabilities how to acquire the physical, intellectual,...

  • Certified Peer Specialist

    2 months ago

    Greensburg, Pennsylvania, United States WESTMORELAND CASEMANAGEMENT AND SUPPORT Full time

    This position has the ability to work either full-time (37.5 hours/week), part-time hours/week), or casual (up to 30 hours/week), based on applicant and departmental needs. The primary working hours are between Monday through Friday 8:30am-4:30pm with a half an hour unpaid lunch.A CPS is a self-identified individual who has received or is receiving state...

  • Personal Care Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States Redstone Full time

    Position OverviewJoin us at Redstone Presbyterian SeniorCare, recognized as a Great Place to Work Certified Organization.Role: Personal Care Support SpecialistEmployment Type: Full Time & Part TimeAvailability: Guaranteed hours with priority access to Home Health Aide TrainingPosition Details:Status: Full Time or Part TimeShifts: Days and Evenings, with...

  • Anesthesia Support Specialist

    1 week ago

    Greensburg, Pennsylvania, United States Excela Health Full time

    Job OverviewThe Anesthesia Support Specialist plays a vital role in the Anesthesiology Department by ensuring the availability and functionality of equipment and supplies, maintaining a secure and sanitary environment, and assisting in patient care as required. Key Responsibilities1. Provide both direct and indirect patient care in alignment with hospital...

  • Quality Assurance Specialist

    18 hours ago

    Greensburg, United States MESCO Manufacturing Group, LLC Full time

    About the RoleMESCO Manufacturing Group, LLC is seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key ResponsibilitiesCustomer Focus: Establish and maintain a strong customer focus in support of...

Technical Support Specialist

2 months ago

Greensburg, United States Medcare Equipment Company Full time
Job DescriptionJob DescriptionDescription:


Quick Information:

  • This position is an entry level help desk position, that being said, we are looking for an individual who is interested in growing with us, either within a help desk, training, or computer systems administration role over time, as we grow our department.
  • Salary range is based on 40 hours per week, position is hourly with overtime & shift differential available
  • This position does involve periodic light travel as we support multiple offices across Western and Central PA.


Job Summary:

The Technical Support Specialist is responsible for most of the end user technical life cycle within MedCare, including but not limited to account creation/termination, account permission changes, level 1 end user support, facility access, and equipment distribution. They handle inventory management, and end user equipment maintenance. The Technical Support Specialist triages all incoming help desk support requests, either resolving or escalating the requests as needed. The Technical Support Specialist may also write support documentation and procedures for common or recurrent issues end users may experience, as well as periodic training sessions for end users on common system usage or MedCare specific applications. A Technical Support Specialist typically has an associate degree in computer science, information technology, or a related field, as well as relevant certifications or experience. They need to have strong technical skills, as well as problem-solving, organization, communication, and teamwork skills.

I. Core Essential Functions:

  1. Maintain end user account lifecycle including but not limited to account creation, changes, termination, and permissions.
  2. Maintain inventory lifecycle of end user equipment, including but not limited to inventorying, deployment, and maintenance.
  3. Maintain access control / physical security access to facilities for each end user, including but not limited to staff and 3rd party vendors.
  4. Provide level 1 end user / help desk support, including after-hours & weekend critical issues.
  5. Work with application and system vendors to resolve hardware or technical issues encountered by end users.
  6. Maintain support documentation, and timely completion of all support requests.
  7. Host periodic or on-demand training sessions for end users.

II. Specialty Essential Functions:

  1. End User Account Lifecycle
  2. Works with HR & Department Heads on the creation, change, and termination of accounts, as needed.
  3. Works with Department Heads to maintain proper application permissions for end users.
  4. Inventory Lifecycle End User Equipment
  5. Inventories, configures, and deploys end user equipment as needed.
  6. Replaces faulty end user equipment, working with Senior Technical Support Specialist for warranty replacements or recycling/ data destruction in accordance with organization decommissioning and security policies.
  7. Facility Access Control
  8. Maintains facility access control for end users and 3rd party vendors, limiting access to facilities and locations necessary for the end users’ position.
  9. Level 1 End User / Help Desk Support / 3rd Party Application Support
  10. Provides level 1 support to end users via help desk tickets, walk-ups, and calls.
  11. Provides after hours support for critical issues, including unexpected system outages, and end user work stopping issues.
  12. Works with 3rd party application & system vendors for support issues, including but not limited to opening support cases, and facilitating troubleshooting.
  13. Help Desk Documentation / Management
  14. Maintain documentation for common or reoccurring support issues to enhance end user experience, as well as the department.
  15. Manage overall ticket lifecycles, making sure tickets are being updated, documented, and handled in reasonable timeframes.
  16. End User Training
  17. Provide end user training on basic computer skills & organization specific applications both periodically and on-demand based on organization/ user need.
Requirements:

Education:

  • Associate degree, or level of knowledge equivalent to that ordinarily acquired through the completion of a vocational training program in Computer Technology or related field.

Certification / Licensure / Regulation:

  • Valid PA Driver’s License – Some functions listed above include periodic interoffice travel.

Prior Experience and Skills:

  • Minimum of two (2) year technical experience with resolving end user support issues, as well as level 1 system/ network support issues, or equivalent educational experience (associate degree).
  • Excellent organization and problem-solving skills.
  • Excellent interpersonal skills for both internal and external communication.
  • Ability to work in a fast-paced environment.