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IT Systems Analyst Specialist
4 months ago
PRIMARY PURPOSE:
As a Systems Analyst in the digital communication space, you will play a pivotal role in bridging the gap between technological systems and business objectives within the realm of digital communication. Your expertise will be essential in designing, implementing, and maintaining efficient and effective digital communication solutions that enhance the organization's communication strategies and overall performance.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Collaborate with stakeholders, including business leaders, IT teams, and end-users, to understand their digital communication needs and objectives.
Translate business requirements into technical specifications and solutions, ensuring alignment with the organization's strategic goals.
Design innovative and scalable digital communication solutions that integrate seamlessly with existing technology infrastructure.
Create technical documentation, including system diagrams, flowcharts, and user stories, to guide development and implementation teams.
Collaborate with developers to oversee the development and deployment of digital communication solutions.
Ensure technical solutions align with design, security, and performance requirements.
Develop custom features and functionalities as needed to meet specific communication goals.
Analyze user engagement, conversion rates, and other relevant metrics to identify trends, patterns, and areas for optimization.
Conduct thorough testing, troubleshoot issues, and work collaboratively with development teams to resolve defects.
Stay up to date with emerging technologies, trends, and best practices in the digital communication space.
Foster strong relationships with key stakeholders, ensuring clear communication and understanding of technical concepts.
SKILLS & KNOWLEDGE:
Strong understanding of digital communication technologies.
Proficiency in analyzing complex technical problems, designing solutions, and translating technical concepts to non-technical stakeholders.
Awareness in programming languages, including chatbot frameworks and NLP libraries.
Experience with data analysis and visualization tools for extracting insights from communication data.
Effective communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders.
GOOD TO HAVE SKILLS:
Familiarity in programming languages such as Python, Java, or JavaScript.
Understanding of RESTful APIs and other integration methods to connect different systems and platforms for seamless data exchange.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud)
Basic understanding of cybersecurity principles and best practices to ensure the security and privacy of communication systems and data.
Basic understanding of machine learning concepts and libraries.
EXPERIENCE:
Four (4) years of related experience or equivalent combination of experience and education required. Proven experience as a Systems Analyst or similar role, with a focus on digital communication systems preferred.
EDUCATION:
Bachelor's degree in computer science, Information Technology, or related field.
WORK ENVIRONMENT:
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE:
Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
