Service Desk Specialist

2 months ago


Jupiter, United States Power Systems Mfg., LLC Full time
Job DescriptionJob DescriptionPOSITION: Service Desk Specialist LOCATION: Jupiter, FL.

STATUS: Hourly Non-Exempt

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Other duties as assigned

MINIMUM REQUIREMENTS

Education & Training

  • Associate Degree in IT, Computer Science or another relevant field; Bachelor’s Degree preferred
  • Must complete EHS assigned regulatory training for work area as described by PSM’s EHS Training Matrix


Skills/Experience

  • 5+ years of experience as a help desk technician or other customer support role
  • Excellent written and verbal communication skills.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent customer-oriented communication skills

Equal Opportunity Employer Veterans/Disabled



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