Customer Service Associate

2 months ago


Glenwood, United States John Gregory Farm Bureau Agency Full time
Job DescriptionJob Description

Join John Gregory Farm Bureau Agency, a well-established company deeply rooted in Glenwood, Iowa. Our commitment to exceptional customer service is the cornerstone of our success. As a Customer Service Associate, you'll be an integral part of our team, ensuring our clients receive the personalized attention and support they deserve. The vibrant community spirit of Glenwood provides a unique and welcoming environment.

If you thrive in a fast-paced, customer-focused environment and are passionate about helping others, this role is perfect for you. Join us in delivering top-notch service and building long-lasting relationships with our valued clients.


Benefits

Annual Base Salary Based on Experience

Disability Insurance

Parental Leave

Hands on Training

Career Growth Opportunities

Retirement Plan

Licensing Assistance


Responsibilities

Client Assistance: Provide friendly and efficient service to clients, addressing their insurance inquiries and concerns.

Policy Management: Process policy changes, updates, and claims efficiently and accurately.

Documentation: Maintain accurate records of client interactions, policy changes, and general inquiries.

Communication: Communicate effectively with clients, agents, and third-party providers to ensure seamless service delivery.

Problem-Solving: Proactively identify and resolve client issues and challenges with a positive and solutions-oriented approach.


Requirements

Customer Service Experience: Previous experience in a customer service role is preferred.

Licensing: Possession of a valid insurance license or the ability to obtain one within a specified timeframe.

Interpersonal Skills: Strong communication and interpersonal abilities to engage effectively with a diverse customer base.

Detail-Oriented: Ability to accurately process information, maintain records, and follow specific procedures.

Problem-Solving: Capacity to think critically and provide solutions to customer concerns or inquiries.

Teamwork: Willingness to cooperate with team members, contribute positively to the work environment, and support collective goals.

Availability: Must be able to work on-site in Glenwood, Iowa.



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