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Associate Director of Operations

2 months ago

Burlington, United States Lund Full time
Job DescriptionJob DescriptionJoin Our Team as the Associate Director of Operations

We are seeking an experienced Associate Director of Operations to lead our organization's data management strategy and operational support teams. At Lund, we are dedicated to empowering individuals through innovative programs and compassionate care. As the Associate Director of Operations, you will oversee the implementation of high standards for data quality and consistency, leveraging data to advance Lund’s mission of transforming lives and strengthening communities. Responsibilities include managing Program Support, Administrative Assistant teams, and a Revenue Cycle role to ensure seamless operations and exceptional support. Ideal candidates will possess strong leadership skills, extensive knowledge of data systems, and a proven track record in optimizing organizational efficiencies. Join us in making a meaningful impact in our community. Apply today to be part of our dedicated team

About the Position:

Organizational Data Strategy and Management
  • Collaborate with department leadership to assess current systems, optimize useability in relation to data collection and reporting, and implement new processes as applicable.
  • Ensure effective data tracking to support billing, contract compliance, and to best articulate Lund’s services and vision to constituents.
  • Ensure Continuous Quality Improvement (CQI) through data collection, data integrity, and outcome measure reporting.
  • Optimize use of available technology to eliminate paper record keeping, reduce redundancy, and increase efficiency.
  • Deliver comprehensive internal and external reports that are accurate and timely.
  • Coordinate data across multiple systems to reduce repetition and optimize usability.
  • Oversee data entry policies, and the ongoing management of data integrity related to systems.
  • Work with departments to streamline workflows and optimize utilization of systems.
Program Support Team Management
  • Supervises Program Support team and oversees quality assurance, data management and reporting, and grant and contract compliance.
  • Work with Program Support team and program staff to identify and execute electronic health record (EHR) system enhancement requests.
  • Coordinate and maintain EHR user manuals and training guides.
  • Lead the EHR support team to ensure superior customer service is provided.
  • Ensure EHR system and uses meet all Federal and State laws, regulations, procedures and policies.
  • Key point person to communicate with EHR vendor and manage invoicing and service contracts.
Administrative Assistant Team Management
  • Supervises Administrative Assistant staff and ensures team is providing high quality support for clients, staff, vendors and visitors. 
  • Provides support and guidance to assist in developing efficient processes to all administrative functions
  • Manages scheduling of front desk coverage
Revenue Cycle position Management
  • Supervises Revenue Cycle role managing fee for service billing, proper coding and documentation, and claims submissions to maximize billing opportunities.
  • Ensure position is completing provider and new payer credentialing, enrollment and contracting needs.
  • Other duties as assigned.

What We Look For:
  • Bachelor’s degree or 3-4 years relevant direct work experience within a healthcare-related industry; behavioral health preferred.
  • 2-3 years minimum experience with healthcare compliance
  • Experience in medical billing and coding with concentrated knowledge of Medicaid and Vermont private insurance billing for substance use and/or mental health.
  • Experience with new payer contracting preferred.
  • Minimum of 1 year using and managing an EHR platform.
  • Demonstrated ability to work collaboratively with a variety of teams.
  • Valid VT Driver’s License and access to reliable transportation required; statewide travel may be required
  • Upon conditional offer of employment, must be able to successfully pass a background investigation.
  • Ability to actively support diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
  • Ability to consistently demonstrate Lund’s values of collaboration, compassion, empathy, integrity, and respect
  • Ability to understand and comply with operational standards, safety requirements, and personnel policies.
  • Ability to work effectively in a busy environment with frequent interruptions required.
  • Ability to deescalate and resolve sensitive situations respectfully.
  • Ability to demonstrate excellent judgement and operate with the utmost confidentiality.
  • Ability to maintain positive working relationships.
  • Ability to communicate effectively and respectfully both orally and in writing required.
  • Proficiency in the use of applicable hardware and software as required for job duties, including but not limited to, experience with Microsoft Excel graphing, and other advanced data visualization and data manipulation functions.

Why Join Our Team at Lund:
  • Celebration of Strengths: We honor and celebrate the distinctive strengths and talents of our clients and staff.
  • Collaborative Work Environment: Our work encompasses collaboration with a strong team of professionals and a strengths-based approach to providing services to families.
  • Comprehensive Wrap-Around Programs: Lund offers life-long adoption services, distinctive treatment programs focusing on both treatment and parenting, and engaging educators who believe in laughter, fun, community-oriented activities, and non-stop learning.
  • Professional Growth: Professional growth and ongoing training opportunities are available; Lund offers weekly supervision.
  • Inclusive Workplace: Lund values employee well-being and strives to be a welcoming and inclusive workplace; staff are encouraged to engage in staff-led initiatives for wellness, employee recognition, and diversity, equity, inclusion and belonging.
  • Work-Life Balance: Lund is a family-centered organization filled with supportive colleagues and offers work-life balance; some positions offer opportunities for hybrid schedules or schedule flexibility.
  • Competitive Pay and Benefits: Lund offers competitive pay, paid training, and a comprehensive and generous benefit package including health, vision, dental, life, disability, retirement and an annual wellness reimbursement.
  • Public Student Loan Forgiveness: Lund is a qualified employer for the Public Student Loan Forgiveness program.
  • Generous Time Off: Employees earn extensive time off accrual in addition to 13 paid holidays.
  • Equal Opportunity Employer: Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO/AA

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