Language Access Coordinator

3 weeks ago

Pittsburgh, United States Allegheny County Department of Human Services Full time
Job DescriptionJob DescriptionSalary: 60,000

Summary

The Language Access Coordinator is responsible for the coordination of language services and the provision of translation for Allegheny County’s Department of Human Services as part of the Immigrants and Internationals Initiative. The position is within the language access unit and plays a key role in the mission of the Equity and Inclusion department.

 

Essential Duties and Responsibilities

  • Process translation requests received via email from program offices, support offices, and authorized providers that need language access assistance.
  • Coordinate with multiple language service providers to assign translation projects.
  • Develop and maintain term bases and glossaries specific to DHS and each Program Office.
  • Analyze and organize translation requests and make the necessary phone or email follow-ups with staff and LSPs.
  • Complete translation assignments when needed.
  • Translate or coordinate the translation of all DHS vital documents.
  • Review and edit translated material.
  • Update and maintain the language access document depository.
  • Coordinate the proper design and/or formatting of all types of files.
  • Track and record language services usage data for monthly and quarterly language access reports.
  • Verify invoices for all translation assignments completed.
  • Assist with the coordination of translation for DHS-sponsored events.
  • Assist with the development, coordination, and/ or the delivery of language access training for staff and providers.
  • Serve as a resource to assist staff regarding cross-cultural issues and dynamics to ensure mutual understanding and respect between staff and clients.
  • Support the Immigrants and Internationals Advisory Council’s efforts around the promotion of equitable language access practices within human services.
  • Represent DHS in the national, state, city, and local language access committees.
  • Support and participate in the internal and external monitoring of language services.
  • Maintain regular and consistent attendance and punctuality.
  • Perform related tasks consistent with job duties and assignments.

 

Supervisory Responsibilities  

This job has no supervisory responsibilities.  

 

Additional Responsibilities  

From time to time, the employee will be asked to perform additional tasks and duties as required by the employer.  

 

Knowledge, Skills, and Abilities  

 

Knowledge of:

  • Standard English and one of the other top languages requested by DHS clients including: Spanish, Nepali, Arabic, Portuguese, Russian, Swahili, and/or ASL is required.
  • CAT tools is required (Trados, MemoQ…)
  • Microsoft applications (Word, Excel, Outlook, PowerPoint, Teams etc.)
  • LEP and immigrant communities and organizations in Allegheny County is a plus.

 

Ability to:

  • Analyze problems, synthesize information, and implement plans and procedures.
  • Evaluate and report on needs and resources.
  • Accurately translate and/or edit documents.
  • Plan, prioritize, and organize the daily workflow.
  • Multitask and work with minimum supervision.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Communicate clearly both orally and in writing.
  • Be a team player.

 

Education, Experience, and Training:

  • Any combination of education, experience, and training that would likely provide the required knowledge and abilities will be considered.
  • Translation experience is required.
  • Current or previous work in the human services field is desired.
  • Official translator/interpreter certification is desired.
  • Experience in designing educational or training material and/or delivering training is a plus.

Interested Candidates should submit a resume and a cover letter that includes the following:

- An explanation of their interpretation/translation experience

- A personal statement on why language access in human services is important.


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