IT Support Analyst II
1 week ago
TITLE: IT SUPPORT ANALYST
DAYS/HOURS: M-F / 7:30AM-4:30PM
Hybrid schedule after training period
TYPE: CONTRACT-TO-HIRE (6 months)
LOCATION: CYPRESS, CA
HOURLY PAY RATE: $30.00 - $36.00
INDUSTRY: MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
· Great company culture with emphasis on collaboration and team building
· Growth opportunity
· Minimal outsourcing
ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
- Bachelor's Degree or equivalent work experience in a related field required
- IT certifications or equivalent work experience preferred
- 3+ years' experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
- 2+ years' experience supporting the following applications and technologies preferred:
- Trend Micro Antivirus
- Citrix
- Active Directory
- TCPIP, DNS, DHCP, WINS
- VPN client configuration
- Microsoft Exchange/Outlook: Creating rules
- Microsoft Excel: understanding Macros and formulas
- SQL or Microsoft Access database
- Remote control tools – Bomgar preferred
- Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
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