Project Coordinator

4 weeks ago

Chesterfield, United States Floor Coverings International of St Petersburg Full time
Job DescriptionJob DescriptionOur unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Project Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:


  • No experience required
  • Paid training provided
  • Full-time
  • Company vehicle or mileage provided for work appointments
Key Responsibilities:


  • Act as main POC (point of contact) for customer once sale is closed by Design Associate
  • Meet with branch staff weekly to discuss recent sales and review customer expectations and product orders.
  • Site visits and follow up on delivery of materials required and ordered before job start at Oldsmar warehouse .
  • Schedule the job to meet the schedule of customer and installers.
  • Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
  • Communicate job progress daily with installers and customer, determ
  • Discuss and obtain written permission for any changes in contracted work.
  • Coordinating any in the field purchase requirements to complete job
  • Deliver on expectations contracted in the sales process.
  • Walk the customer through job at completion and collect final payment.
  • Manage job to hit profit objective..
  • Resolve conflicts and complaints immediately.
  • Be available for Local Events and Shows.
  • Complete every job activities to include providing installers with tshirts, yard signs and placement of door hangers
  • Continue to educate self on new flooring.
  • Attend weekly meeting with Franchise Owner and team at scheduled time.
  • Updates logged daily with status of job and upcoming schedule.
  • Work weekly and monthly to hit sales installation goals.
  • Make decisions and act in accordance with Floor Covering Internationals core values and mission.
Qualifications:


  • Leadership skill to manage installers and handle conflict appropriately.
  • Excellent customer service focused communication skills.
  • Able to maintain organization while working on multiple sites.
  • Able to problem solve productively.
  • Able to make reasonable decisions.
  • Portrays a professional image.


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