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Patient Access Representative-Detox/WDM
2 months ago
Summary:
The Patient Access Representative plays a vital role at the Center for Alcohol & Drug Treatment. The Patient Access Representative is the first point of contact for patients at our Detox and Withdrawal Management unit. Works well in a changing environment, always looking for ways to improve processes to ensure tasks are handled effectively and efficiently. The ideal candidate will be responsible for facilitating the intake process for patients seeking detoxification and withdrawal management services. Additionally, they will assist patients in navigating MNSure applications and securing funding to cover treatment costs.
Responsibilities:
- Managing the front desk of a very high paced chemical dependency treatment center. This includes the greeting of patients' & insuring they are receiving the highest level of customer care.
- Interacting positively and in a caring manner with patients, co-workers, and visitor.
- Answers incoming phone calls and refer to clinical team or other areas of CADT.
- Manage large volumes of work, handle deadlines and maintain high level of productivity.
- Verify patients' insurance coverage and eligibility for services.
- Assist patients in completing MNSure applications and other funding-related paperwork.
- Act as a liaison between patient and external agencies, advocating for patients' needs throughout intake and funding process.
- Advocate for patients to secure funding to cover treatment costs.
- Maintain accurate and up to date records of patient intake information, insurance, and funding assistance efforts.
- Work with patient files and maintain confidentiality in accordance with 42 CFR and HIPAA.
- Maintain professional verbal & written communication with providers within Detox/WDM & interdepartmentally.
- Communicate with patients and their families in a compassionate and sensitive manner.
- Other duties as assigned
Qualifications:
- Must have 2 years of experience in an office setting.
- Preferred Medical Office experience.
- Preferred knowledge of 42 CFR.
- Preferred experience working with Medical Insurance/Benefits/MNSURE.
o Within six (6) months of hire must become MNSURE certified. - Must have strong attention to detail and problem-solving skills.
- Must be able to work weekends and holidays.
- Must be able to complete tasks with 100% accuracy.
- Must have or obtain CPR & First Aid certification before direct patient contact.
- Must have a high school diploma or equivalent.
Our Benefits:
- Health, Dental, & Vision Insurance
- 401K (Up-to 8% employer contribution)
- Paid Time Off & Development Time
- 10 Paid Holidays
- Short- & Long-Term Disability (No-cost)
- Accident & Critical Illness Insurance
- Life Insurance
- On-the-Job Training
- Tuition Assistance Programs
- Employee Assistance Program (EAP)
- HSA Eligible Health Plans
- Family and Medical Leave
- Bereavement, Jury Duty, and Military Leave
We prefer to promote internally and promote opportunities for development.
The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services. We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it.
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