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Site Reliability Engineer
3 months ago
Site Reliability Engineer (SRE)
Company Overview
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.
Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.
Position Overview:
We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our growing cloud engineering team. The ideal candidate will have a strong background in software engineering, system administration, and operations, with a focus on building reliable, scalable, and efficient systems. As an SRE, you will work across our various software development teams to automate operational tasks, participate in emergency escalation and troubleshooting, and build new infrastructure.
SRE Responsibilities:
- Design, develop, and maintain scalable and reliable infrastructure.
- Implement monitoring, logging, and alerting solutions to ensure the health and performance of our systems in support of our service level objectives (SLOs).
- Contribute to cross-department infrastructure projects.
- Work with development teams on projects related to application reliability.
- Participate in periodic on-call duties to prevent, solve, and automate the response to problems in mission-critical services.
- Continuously improve the reliability and performance of our systems through proactive monitoring and capacity planning.
- Document processes, systems, and configurations to ensure knowledge sharing and continuous improvement.
- Implement security compliance regulations and other business rules.
Key Skills/Experience:
- 3-5 years of experience in a Site Reliability Engineer, DevOps, or related role.
- Strong experience with cloud platforms such as Azure, AWS, or Google Cloud.
- Experience with configuration automation in ephemeral environments.
- Familiarity with containerization and orchestration tools such as Docker and Kubernetes.
- Strong understanding of networking, security, and system administration.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Preferred Qualifications:
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, Helm and ArgoCD.
- Knowledge of CI/CD pipelines and tools such as GitHub Actions and Azure DevOps YAML Pipelines.
- Experience with monitoring and logging tools such as Prometheus, Grafana, Kibana, and Azure Insights.
- Familiarity with deploying and monitoring database technologies such as Microsoft SQL Server, MongoDb, and Redis.
- Familiarity with Agile and DevOps methodologies.
- Familiarity with building and deploying C# code.
- Azure and AKS is a plus.
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta, or fully remote.
Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
