Community Resource Navigator
4 weeks ago
Employment Opportunity
Community Resource Navigator
Job Description:
VIA Visually Impaired Advancement is seeking a part time Community Resource Navigator to work 18 hours per week through the duration of this grant supported role.
The Community Resource Navigator will coordinate the Human Services needs of the community members accessing services through Community Action of Orleans & Genesee and will build supportive relationships with families to identify barriers to self-sufficiency. They will assist customers in achieving independence from public assistance and teach them how to effectively use the various resources available. .
Essential Functions:
- Work is performed at the Community Action worksites in Orleans and Genesee Counties (can be any office as needed)
- Work with community members to identify needs, set goals, implement solutions, and monitor and report outcomes. Refers to appropriate services to achieve whole person care.
- Will interview and assist customers through direct agency services and advocate for their needs; emergency services, referrals and/or resolution of housing issues.
- Maintain applicable paperwork, monthly reports, customer files and case notes.
- Promote and strengthen relationships with other Human Services Agencies
- Work collaboratively with agency staff and community partners to establish clear communication to effectively respond to the needs of community members
- Complete follow ups and log interactions in accordance with data procedures
- Uphold quality assurance goals
- Attend staff meetings, team meetings, and trainings to improve professional skills
- Communicate regularly with teammates & supervisor
- Stay informed on broad social issues and changes that impact human services in the region
- Work on additional projects as assigned
- Assist in resource database work as needed
Competencies:
- Proficient in the use of Microsoft Office Suite
- Demonstrate excellent internal and external customer service
- Effectively work with individuals of diverse backgrounds
- Comfortable communicating with individuals in crisis or experiencing high levels of stress
- Counsel individuals with an ability to balance agency policy while displaying sensitivity to clients/colleagues
- Adapt communication style depending on assigned duty
- Maintain confidentiality and professionalism in a fast paced environment
- Demonstrate independent thinking and problem solving
- Demonstrate detail orientation in completion of duties
- Demonstrate patience, flexibility, and active listening
- Effectively communicate with colleagues, customers, vendors and/or outside agencies
- Achieve results independently and work well as part of a team
- Maintain a calm, sensitive demeanor in an actively changing work environment
Qualifications:
- High school diploma/GED required
- Bachelor's degree in Human Services or the equivalent experience in Human Services in lieu of degree preferred
- Minimum one year experience in Human Services required
- Regularly sit for a minimum of 2 hours at a time
- Regularly stand for a minimum of 2 hours at a time
- Regularly perform repetitive motion of the wrists, hands and/or fingers
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