Regional Service Manager--Foodservice Equipment
4 weeks ago
Our client seeks a high-energy, enthusiastic, and well-organized West Coast Service Manager to join our expanding team.
We're looking for an articulate, self-driven, and motivated individual with a passion for driving organizational success, a detailed understanding of the refrigeration industry, and who truly embraces integrity, service, hard work, respect, empowerment, ambition, and teamwork. These core values cultivate our winning culture of success, our Tier-One leader in its field.
The ideal candidate will have at least five years of experience in technical support areas for commercial and/or industrial and residential refrigeration.
The candidate reports directly to the Service Director, Branch Manager, and Executive Vice President.
Major Duties and Responsibilities:
- Parts Department / Backup Current Parts Manager:
- Service Department / Customer Service
- Field Work
Skills Required:
PC-based knowledge of Outlook, Word, Excel, and PowerPoint. Knowledge of CRM/ticketing systems is helpful. Basic internet and web-based app skills.
Excellent problem-solving, organizational, and communication skills are a must. The ideal candidate will be able to effectively listen, interpret, and respond to the customer’s needs while speaking effectively and confidently over the phone, in person, by email, or when using text. The ideal candidate will be fluent in reading and writing in English. Spanish is a plus.
Must be able to read and interpret parts drawings, wiring diagrams, construction blueprints, service manuals, and other technical data sheets.
Advanced refrigeration, basic plumbing, and electric principles. Ability to trace circuits accurately for troubleshooting purposes. Ability to use a digital multimeter, amp clamp, gauge sets (both analog and digital), and other assorted metering equipment.
Must be physically fit and have the required stamina to work full days in both hot and cold environments, lift 80+ pounds, work in tight spaces and awkward positions, and not be afraid of getting “your hands dirty.”
The Service Manager will be ideally based in Southern or Northern California, or the Mountain Region of Phoenix AZ, or Salt Lake City, UT, Denver, CO, or Las Vegas, NV. Travel mostly in the western half of the country with occasional national and international travel expected.
Great overall compensation
Reach out today by uploading your resume.
Craig Wilson or Erica Blevins
cwilson@ariteam.com
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