Automotive Service Advisor

3 months ago

Savannah, United States Kia Country of Savannah Full time
Job DescriptionJob Description

If you love cars and have a passion for people, you may have found your future. As a family-owned business we are committed to:

  • Exceeding customer expectations
  • Expert product knowledge
  • Striving for excellence
  • Maintaining professionalism and a spirit of fun

Grow with Us,  We invest in our staff. Our team members are Trained and Certified and receive continuing education each year for as long as they are employed. Retention and promotion from within are the cornerstone of our human resources planning. We believe in cross-training and team orientation. The more you know the stronger you are. Our employees have opportunities with the entire Lee family. Benefits: Paid Time Off 401(K) Retirement Plan Medical, Dental, Vision Insurance Options

Responsibilities:

  • Oversee service orders and flow of Drive Lane.
  • Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards 
  • Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated Able to work with little supervision
  • Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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