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IT Helpdesk Specialist
3 months ago
About the Role:
We are seeking a highly skilled and motivated IT Helpdesk Specialist to join our dynamic team. The ideal candidate will have extensive experience in professional helpdesk roles, with a strong foundation in ITSM and ITIL principles. You will be responsible for performing root cause analysis and resolving complex IT issues related to DFI hardware and software, such as Lenovo laptops, Apple iPhones, MS Windows, and M365. Your ability to communicate effectively and professionally with customers, including executives, is crucial. Additionally, you will identify and lead ITSM improvement initiatives to enhance our IT services.
Required Skills:
- Professional Helpdesk Roles: 6+ years of experience in helpdesk support.
- ITSM: Strong understanding and application of IT Service Management.
- ITIL 4 Foundation Certification: Or a similar certification.
- Root Cause Analysis: Ability to independently perform root cause analysis and resolve complex IT issues.
- Communication Skills: Effective and professional communication and interpersonal skills.
- ITSM Improvement Initiatives: Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Self-Motivation and Prioritization: Highly self-motivated with the ability to prioritize and execute tasks with strong attention to detail.
Nice to Have Skills:
- CompTIA A+ Certification: Or a similar certification.
- PMP Certification: Or a similar certification.
Interview Process:
- Teams Interview: Candidates will undergo an interview conducted via Microsoft Teams.
