Instructional Design

POSITION TITLE:Instructional Design & Administrative Coordinator

POSITION TYPE: Full-time (40 hours), Non-Exempt; permanent

PAY RANGE: $30-$32/hour

REPORTS TO: APPT Program Manager

HOURS:

• 9 am - 5 pm, hybrid with two days in the SF office and with some evenings and weekends; evening flexibility is required.
• Days: Monday to Friday, with some weekends; flexibility is required

BENEFITS:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30+ days of PTO including: 10 vacation-days (baseline), sick-days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b) options available
• Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF):

MHASF is a mental health peer-run nonprofit located in downtown San Francisco and serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived experience of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff are dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior; post-hospitalization peer support; mental health and nutrition; peer mental health workforce development, and much more.

OVERVIEW OF POSITION:

The Training Coordinator, under the supervision of the Advanced Peer Professional Training (APPT) Program Manager, is responsible for developing curriculum for APPT asynchronous training, facilitating live training sessions, and managing administrative tasks for our Medi-Cal Peer Support Specialist Training Program: Advanced Peer Professional Training (APPT) program within the Mental Health Association of San Francisco (MHASF). This role is perfect for someone with a background in instructional design and education who is passionate about enhancing training experiences and outcomes.

TOP 3 RESPONSIBILITIES:

• Design, develop, and update asynchronous training materials for the Medi-Cal Peer Support Specialist Training Program, APPT, collaborating with subject matter experts for accuracy.
• Provide comprehensive administrative and coordination support to the APPT program, including scheduling sessions, maintaining records, preparing materials, and assisting with policy development and inquiries.
• Deliver live training sessions using the existing APPT curriculum and provide guidance to trainees during live sessions to enhance their learning, as needed.

ADDITIONAL RESPONSIBILITIES:

• Collaborate with Training Design & Administration Coordinator and APPT Program manager on the design and development of asynchronous training curriculum content, ensuring it is engaging, accurate, and aligned with learning objectives.
• Ensure APPT asynchronous training content aligns with current CalMHSA standards, guidelines, and online learning best practices.
• Utilize Canvas Learning Management System and multimedia tools to create engaging and interactive online training modules.
• Under the supervision of the APPT Program Manager, assist in the development and implementation of training policies and procedures.
• Facilitate effective communication with students through email and other LMS communication channels.
• Use Salesforce to maintain clear and open communication about students with program and department staff.
• Maintain accurate records of training activities, attendance, and trainee progress.
• Create and deliver training certificates of completion to students as they satisfy the training requirements, working with students to submit all work before the deadline.
• Handle inquiries related to the training program and provide timely support to trainees and stakeholders.
• Prepare and distribute training materials and resources to participants.
• Manage and organize training resources on both Canvas and SharePoint, ensuring all materials are up-to-date and readily available for trainers and participants.
• Manage and maintain annual training schedule for APPT.
• Oversee APPT email inbox; sort, file, and forward communications to the appropriate staff.
• Required to work a modified schedule to ensure onsite, virtual, and hybrid support to all APPT staff and students.
• Monitor the effectiveness of training initiatives through feedback mechanisms and performance evaluations, adjusting programs as needed.
• Design and/or deliver additional content, as assigned, to support any training needs or solutions identified for APPT
• Effectively give and take constructive feedback to help students maximize their success.
• Monitor all aspects of the APPT and other classroom applications, correspondence along with scheduling interviews/setting up Zoom etc.
• Other duties as assigned by the APPT Program Manager, Associate Director of Workforce and Training, Director of Education and Innovation, or the MHASF CEO.

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.

POSITION QUALIFICATIONS AND SKILLS:

• Deep commitment to upholding the mission of MHASF and embody its values: peer-based support and recovery, and a commitment to equity-based teaching and learning practices.
• BA/BS degree, preferably in instructional design, education, public health, social welfare, psychology, or three or more years of professional experience that corresponds with the responsibilities for this position as noted above.
• Certified Medi-Cal Peer Support Specialist or commitment to be certified within first three months of employment.
• Proficiency in public speaking, classroom management, and facilitating presentations.
• Professional computer skills related to online learning; including PowerPoint, Microsoft Word, Excel, Learning Management Systems (LMS), and web-based communication tools (Slack, Formstack, Microsoft 365).
• In-depth awareness and understanding of peer-based mental health services, mental health stigma and discrimination, and the peer recovery movement.
• Ability to work effectively and responsively with people of diverse backgrounds and abilities.
• Experience with community engagement strategies, health disparities, and culturally responsive education.
• Excellent written and oral communication skills; ability to organize and present complex information in a clear, accurate, and concise manner.
• Highly organized and resourceful, attention to detail, ability to manage time well to accomplish all key tasks and support the coordination of multiple projects.
• Behavioral health knowledge, including familiarity with mental health challenges, substance use issues, and the medical/recovery models.
• Willingness to work cooperatively in a team environment; responsive to feedback.
• Experience taking initiative to self-educate about unfamiliar subjects or concepts.
• Bilingual/bi-cultural individuals are strongly encouraged to apply.

SUCCESFFUL ATTITUDES & WORK APPROACHES :

• Highly organized and resourceful, attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines.
• Willingness to learn and support others, take and provide constructive feedback, and adjust communication and behavior as needed.
• Affirmative and accepting of people from diverse backgrounds and experiences.

Equal Opportunity Employment Statement

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.