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Health Navigator

2 months ago

Pagosa Springs, United States Archuleta County Full time
Job DescriptionJob Description

The Health Navigator assists individuals in reducing and eliminating barriers to healthcare including access to care, insurance or lack thereof, poor health literacy, transportation, childcare and more. Navigators build effective working relationships with their patients, helping to support, educate and assist patients to navigate the complex healthcare system. The Navigator works to identify their patient's physical, emotional, and cultural needs and helps them access appropriate resources to meet these needs.

SUPERVISION RECEIVED

Receives direct supervision from the Public Health Director.

ESSENTIAL FUNCTIONS

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The administration retains the right to modify or change the duties or essential functions of the job at any time.

  • Develop strong relationships with clients in order to asst them with their care.
  • Work collaboratively with other staff members to ensure clients receive exceptional service and care.
  • Educate clients about their healthcare, insurance options and benefits, and common medical conditions.
  • Connect clients with community resources as needed.
  • Work with patients that have high system utilization to access care appropriately.
  • Maintain a record of client interactions.
  • May schedule clinical and Medicare visits to support client needs.
  • Receive inbound client calls.
  • Demonstrate compassion for individual needs, attention to detail, and collaboration with fellow staff members.
  • Other tasks as assigned.

MINIMUM QUALIFICATIONS

Any combination of experience and training which provides the applicant with the level of required knowledge and abilities will be considered.

  • High school diploma or equivalent required.
  • Minimum 3 years of experience assisting clients and families or other related healthcare/community experience required.
  • Knowledge of state social service agencies and community resources is preferred.
  • An Associate degree, in a related field, may substitute for the experience requirements on a year-for-year basis.
  • Must possess a valid driver's license.
  • Bilingual (Spanish) is desirable.
  • Registry on the Health Navigator Registry desirable.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of business English, spelling and math.
  • Knowledge of standard office practices and procedures.
  • Knowledge of socio-economic conditions of the community and social agencies.
  • Knowledge of public health and/or medical settings preferred.
  • Ability to operate standard office equipment, including a computer.
  • Ability to prepare and maintain accurate and neat records.
  • Ability to provide participant services to assigned caseload and complete paperwork within time limits.
  • Ability to establish and maintain effective working relationships.
  • Ability to work with minimal supervision; ability to work as a team member.

TOOLS AND EQUIPMENT USED

  • Multi-line central telephone and voice mail system
  • Personal computer including Microsoft Office, Microsoft Teams and Zoom software
  • State website portal for different data tracking for the program
  • Printer
  • Copier

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee may frequently be required to sit or stand during the workday, speak and hear clearly, reach with hands and arms, and use hands to finger, handle, feel or operate objects, tools, or controls. The employee must occasionally lift, carry, push or pull burdens up to 35 pounds.
  • Physical demands include those that may add stress to the hands, wrists, forearms, eyes and back associated with ongoing computer work.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

COGNITIVE DEMANDS

  • Requires the ability to listen to, read, understand, and communicate the English language so that others are able to understand. This must be done both orally and in writing at the level appropriate for the position held.
  • Requires the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
  • Requires the ability to remember directions and processes for all essential duties; requires remembering facts; requires remembering the gist of past conversations, situations, and events.
  • Requires focus for long periods of time; concentration on details and thoroughness in completing work tasks; filtering out distractions; ignoring irrelevant information.
  • Requires the ability to apply general rules to specific situations to produce results that make sense.
  • Requires the ability to tell when something is wrong or is likely to go wrong. Requires the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Requires the ability to reflect on strategy, plan, adopt an approach, and change direction if not working.
  • Requires the ability to choose the right mathematical methods or formulas to solve a problem.
  • Requires understanding the implications of new information for both current and future problem-solving and decision-making. Requires selecting and using training/instruction appropriate for the situation.
  • Requires employee to manage and track their own time and the time of others effectively so that tasks get done in an efficient matter and deadlines are met.
  • Requires being dependable, honest, willing to take on responsibilities and challenges, exerting maximum effort toward completing essential duties, persistent in problem solving, adaptable to change (positive or negative), and being pleasant to others.
  • Requires being aware of others' reactions and understanding why they react as they do.
  • Requires assessing the performance of oneself, other individuals, and/or the organization to make improvements or take corrective action.


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