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Digital Content

3 months ago

Quincy, United States NavitsPartners Full time
Job DescriptionJob Description

Job Title: Digital Content & Communications Coordinator
Duration: 12 Months
Location: Boston, MA (Hybrid)

Summary:

The Digital Content & Communications Coordinator is a crucial member of the Organizational Change Management (OCM) workstream. Reporting to the Communications Lead, this role supports the development and execution of a communications strategy and plan. The Coordinator is responsible for creating materials to inform agency leadership and staff about the new ERP solution's vision, timelines, tasks, and status of milestone events.

Key responsibilities include creating accessible digital content that conforms to Web Content Accessibility Guidelines 2.1 (WCAG), level A and AA Guidelines, and Client's Information Technology Accessibility Policy. The Coordinator will also develop tools to communicate with and gain feedback from stakeholders.

Key Responsibilities:

  • Create engaging, informative, and accessible content for various communication platforms, including written and web-based media.
  • Collaborate with the Communications Lead and other program staff to develop and execute the Communication Strategy and Plan.
  • Manage the content calendar and Communications Plan according to the program's timeline.
  • Ensure communications meet web accessibility standards (WCAG 2.1 AA) and support the program vision, timelines, training plans, change management tasks, and go-live preparedness.
  • Develop materials such as newsletters, email correspondence, and PowerPoint presentations from draft to distribution.
  • Apply effective communication principles and tools to ensure positive outcomes for the program, stakeholders, agency leaders, and employees.
  • Understand the program's vision, timeline, goals, stakeholders, and user community.
  • Contribute to the management and coordination of communication activities, including creating and maintaining weekly reports on activities and tasks.
  • Participate in tracking issues, reporting risks, and following up on open items related to communications.
  • Support data collection, surveys, and other analytics to measure the effectiveness of communication strategies. Prepare reports summarizing pre- and post-program findings.
  • Support various program activities as requested, demonstrating flexibility to adapt to changing circumstances and priorities.

Required Skills:

  • Advanced proficiency in using Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other digital publishing tools (additional writing samples may be requested).
  • Experience with SharePoint, Mailchimp (or similar), WordPress (or similar), Microsoft Forms, and SurveyMonkey (or similar).
  • Experience creating content for and maintaining a public-facing website with various target audiences.
  • Comprehensive understanding of communication or change management principles and processes, with the ability to apply effective methodologies and tools.
  • Well-developed communication (oral and written) and interpersonal skills, with the ability to make complex information accessible and understandable.
  • Highly organized with strong analytical, problem-solving, and root cause identification skills.
  • Strong presentation skills capable of clearly articulating messages to various audiences.
  • Active listening skills and the ability to influence others toward a common vision or goal.
  • Strong team player and skilled collaborator.
  • Strategic thinker with the ability to quickly assess and summarize information, identify issues or risks, and propose potential resolutions.
  • Demonstrated experience managing and prioritizing tasks with a focus on timeliness, quality, and excelling in a fast-paced environment.

Preferred Qualifications:

  • Experience with Photoshop, Illustrator, or similar content editing tools.
  • Strong business acumen and understanding of organizational challenges in implementing new business processes or technologies, particularly in public sector IT solutions.
  • Experience supporting communication campaigns in large-scale organizations or programs of similar size and complexity.
  • Experience with media relations, multimedia production, SEO/SEM (e.g., Google Analytics), and other communication skill sets.
  • Knowledge of web accessibility standards (W3C) and an understanding of modern, responsive, accessible website design fundamentals.
  • Understanding of basic graphic design, video shooting/editing, and photography concepts.
  • Bachelor's degree in Communication, Multi-Media Production, Change Management, or a related field.

Minimum Entrance Requirements:

  • 3-4 years of experience in Communication, Multi-Media Production, Change Management, or a related field.
  • 2-3 years of experience managing communications initiatives across large organizations with a diverse and geographically distributed workforce is preferred.