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Front Counter Sales

4 months ago

Madison, United States POOL EQUIPMENT & SUPPLY INC Full time
Job DescriptionJob Description

Position Summary

Inside sales, phone sales and customer service. Responsible for accurate dictation, filing, and timely delivery of orders received by phone, fax, email, or verbal receipt. Perform data entry functions on a workstation. Secondary tasks will be performed on an as needed basis. Works with Branch Manager, Assistant Branch Manager, Operations Manager, and all Warehouse Personnel to maintain precise cycle counts, low inventory error rates and a high level of customer service.

Position Requirements

  • Two years’ pool industry experience required.
  • A minimum of a high school diploma or equivalent is required for this position.
  • The individual must be able to lift a minimum of 50lbs and up to 100lbs.
  • The individual must be organized and detail oriented.
  • Customer friendly

Position Duties and Responsibilities

  • Greeting and assisting customers.
  • Generate orders for walk-in customer traffic.
  • Works with manager(s), sales force, and warehouse/drivers to ensure customer satisfaction.
  • Offer knowledgeable advice on substitutes, equivalent products, and/or product application.
  • Phone sales & calling existing customers.
  • Advise customers of new products and techniques being introduced into the pool industry.
  • Data entry
  • Accuracy when keying and pulling orders is vital to precise cycle counts and low inventory error rates.
  • Responsible for receiving and posting cash payments to orders.
  • Responsible for maintaining cash drawer.
  • Coordinate with purchasing agent to facilitate special orders.
  • Assist in stocking the warehouse as needed.
  • Process warranty and return to stock items assuring that product was purchased here and is still under warranty according to manufacturer guidelines or still in original packaging.
  • Stock counter products and supplies. (Including products, coffee, water cooler, paper, and general janitorial supplies)
  • Attend new product training and seminars when available.
  • Be conscience of customer theft.
  • Answer and direct incoming calls.
  • Perform general housekeeping in the counter area including the bathrooms and remove trash daily.
  • Make coffee and change water cooler bottle as needed.

Position Type / Expected Hours of Work

This is a full-time position. The days and hours of work are Monday through Friday, 7:00 AM to 5:00 PM. Must be flexible to work Saturdays during peak season.

EEO/ Statement

Pool Equipment & Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Must be able to pass a pre-employment drug test.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401(K)

401(K) Match

Paid Time Off

Voluntarily Life

Short-Term Disability

Long-Term Disability