Operations Manager

2 weeks ago


Tampa, United States KJ Media Full time
Job DescriptionJob Description

Purpose of the Position:

  • Oversee daily warehouse operations and activities to ensure efficiency and customer satisfaction.

Primary Job Duties:

  • Supervise a large warehouse team (more than two full-time employees).
  • Set and maintain performance and productivity standards.
  • Manage operating costs and identify areas for cost reduction.
  • Deliver excellent customer service in line with Courier Express standards.
  • Develop goals and action plans to optimize warehouse operations.
  • Maintain a safe, compliant, and positive work environment for employees.
  • Resolve operational issues and provide feedback to management.

Secondary Job Duties:

  • Train and develop employees, promoting the company culture and providing support for success.
  • Make hiring and termination decisions.

Impact on Other Positions, Products, & Services:

  • Ensure smooth warehouse operations to meet customer and company service expectations.

Qualifications:

  • College degree or 2+ years of relevant management experience.

Personal Skills Required:

  • Self-motivated with strong planning and multitasking skills.
  • Leadership and management experience.
  • Highly organized.
  • Ability to interact effectively with employees at all levels.
  • Excellent communication skills.
  • Rapid problem-solving and attention to detail.

Computer Skills Preferred:

  • Microsoft Office (Word, Excel, etc.)
  • COPS (or other relevant warehouse management software)

Direct Reports:

  • Warehouse Lead I
  • Warehouse Associates

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