![Brilliant Earth](https://media.trabajo.org/img/noimg.jpg)
Retail Assistant Manager
1 month ago
Brilliant Earth - Retail Assistant Manager, Fairfax, VA
Position Overview:
The Assistant Manager for our Fairfax location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success.
The ideal candidate will be able to work a schedule that includes weekend days. This role is in person at our Fairfax Showroom location.
Key Responsibilities:
- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
- Work closely with the Retail Operations team to maintain a luxury environment in the showroom.
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
- Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
- Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
- Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
- Collaborate across departments on special projects in operations, merchandising, marketing, HR and customer care.
Specific qualifications:
- Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus
- Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams
- BA degree or equivalent preferred
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution, problem-solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communication
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with the ability to work collaboratively to achieve business goals
- Robust CRM software experience
- Entrepreneurial spirit / self-starter
- Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
- Interest in socially and environmentally responsible organizations and products
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth In addition, we offer competitive compensation and a robust benefits package, including:
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
- Sales Incentive Programs. Quarterly bonuses for achieving sales targets.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders
IND222
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
Powered by JazzHR
0JNAMrSIrY
-
Retail Assistant Manager
5 days ago
Fairfax, United States Brilliant Earth Full timeJob DescriptionJob DescriptionBrilliant Earth - Retail Assistant Manager, Fairfax, VAPosition Overview:The Assistant Manager for our Fairfax location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The...
-
Assistant Store Manager
4 weeks ago
Fairfax, United States Carters Full timeEmployee Type:Regular If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performanceapp in. Do not apply using the below external application. Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and...
-
Assistant Store Manager
4 weeks ago
Fairfax, United States Carters Full timeEmployee Type:RegularIf you are a CURRENT Carter’s employee, you MUST apply through the Internal Career Link within the My Career & Performanceapp in . Do not apply using the below external application. Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the...
-
Assistant Store Manager
2 weeks ago
Fairfax, VA, United States Carters Full timeEmployee Type: Regular If you are a CURRENT Carter’s employee, you MUST apply through the Internal Career Link within the My Career & Performanceapp in . Do not apply using the below external application. Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the...
-
Assistant Retail Store Manager
2 weeks ago
Fairfax, VA, United States Carters Full timeDo not apply using the below external application. Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains,...
-
Restaurant Assistant Manager
4 weeks ago
Fairfax, United States Dugan Staffing Solutions, Inc. Full timeJob DescriptionJob DescriptionRESTAURANT ASSISTANT MANAGER opportunity in the Fairfax VA area for an upscale restaurant.Qualifications:• 2-3 years’ experience as a Restaurant Manager with 4+ million in yearly sales• Proven track record of managing, directing & developing team members• Ability to work alongside all staff members teaching and training...
-
Assistant Manager
3 months ago
Fairfax, United States Scenthound DMV Full timeJob DescriptionJob DescriptionPerks and Benefits:Direct career growth path to General Management positions and additional optionsCompetitive hourly base pay, plus tips; performance bonusesPaid VacationComplimentary service membershipAbout the Position:The Assistant Scenter Manager is a vital position at Scenthound, offering strong leadership, sales...
-
Retail Sales Associate
1 month ago
Fairfax, United States Emerging Blue Jobs Full timeJob DescriptionJob DescriptionPop-Up Retail AssociateReports to Retail Shift Lead / General ManagerLocation: Fairfax, VA The Position: Seasonal retail associate at our client's “pop-up” holiday shop location in Fairfax, VA mid September through August 2025. This is a fun position where you’ll stay busy, keep active, and learn a lot about baking!...
-
Retail Sales Associate
2 weeks ago
Fairfax, United States Emerging Blue Jobs Full timeJob DescriptionJob DescriptionPop-Up Retail AssociateReports to Retail Shift Lead / General ManagerLocation: Fairfax, VA The Position: Seasonal retail associate at our client's “pop-up” holiday shop location in Fairfax, VA mid September through August 2025. This is a fun position where you’ll stay busy, keep active, and learn a lot about baking!...
-
Assistant General Manager
2 months ago
Fairfax, United States Hand & Stone - FGG Spas Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Hand & Stone Massage and Facial Spa Chantilly located at 13033 Lee Jackson Memorial Hwy Service Rd, Fairfax, VA 22033 is searching for a rock...
-
Retail Sales Associate
2 days ago
Fairfax, United States Cox Communications Full timeCompany Cox Communications, Inc. Job Family Group Sales Job Profile Solutions Specialist Mobile - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $17.50 - $26.25/hour. The hourly rate may vary within the anticipated range based...
-
Retail Assembly Technician
3 months ago
Fairfax, United States Around the Clock Services Full timeJob DescriptionJob DescriptionAround the Clock Services is hiring Retail Assembly Technicians immediately for new merchandise displays in Fairfax, Virginia. Benefits/PerksDay Shift Competitive PayCareer AdvancementMinimal SupervisionEmployee Referral Program Job SummaryAround the Clock Services is hiring Assembly Technicians for new products for display....
-
Retail Store Associate
1 month ago
Fairfax, United States Rowan Full timeAbout our Sales Associates As a Sales Associate, you will be the face of Rowan for ear piercing clients and jewelry shoppers who visit our retail location in Fairfax, VA. You are friendly, organized, and sales-minded, and our clients remember you for the way you made them feel safe and celebrated during their ear-piercing experience. In addition to your...
-
Assistant Studio Manager
4 months ago
Fairfax, United States Orangetheory - Franchise #0248 Full timeJob DescriptionJob DescriptionBe fit. Change lives. Have fun. Looking for a leader who loves driving sales, giving great customer service, and leading a team to be their very best.Ready to know the ropes as well as you know your members names, to step in when your manager steps out, to balance each others strengths, to set goals and surpass them...then...
-
Retail Merchandising Specialist
1 week ago
Fairfax, United States BDS Connected Solutions Full timeAt a Glance $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don't want to be stuck at a desk all day, then our Retail Merchandising Specialist position is perfect for you! Joining our team means a weekly pay schedule, paid training, a diverse range of...
-
Retail Shift LEader
1 month ago
Fairfax, United States Emerging Blue Jobs Full timeJob DescriptionJob DescriptionRetail Shift Lead We are hiring a Retail Shift Leader for our client, a renowned baking and kitchen brand, at their new retail pop-up shop in Fairfax, VA.Reports to General ManagerGeneral SummaryThe Retail Shift Leader functions with limited supervision and is responsible for all supervisory duties during the assigned shift,...
-
Retail Store Associate
1 month ago
Fairfax, United States Rowan Full timeAbout our Sales Associates As a Sales Associate, you will be the face of Rowan for ear piercing clients and jewelry shoppers who visit our retail location in Fairfax, VA. You are friendly, organized, and sales-minded, and our clients remember you for the way you made them feel safe and celebrated during their ear-piercing experience. In addition to your...
-
Retail Sales Associate
1 month ago
Fairfax, United States Lovisa America LLC Full timeTEAM MEMBER POSITION DESCRIPTION AND KEY MEASURES POSITION: Team Member DEPARTMENT: Retail Operations REPORTS TO: Store Manager DUTIES & RESPONSIBILITIES CUSTOMER EXPERIENCE Provide exceptional experiences to every customer using the Sell with Style steps. Professionally resolve all customer complaints, ensuring the customer leaves happy on every...
-
Assistant Store Manager
4 weeks ago
Fairfax, United States Carters Full timeEmployee Type:RegularIf you are a CURRENT Carter’s employee, you MUST apply through the Internal Career Link within the My Career & Performanceapp in . Do not apply using the below external application. Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the...
-
Retail Customer Service Representative
4 months ago
Fairfax, United States Divergent Drive Inc Full timeJob DescriptionJob DescriptionDivergent Drive is the most successful and innovative inside sales provider in the Tysons Corner area. Our customer-friendly approach and innovative clientele is the best solution for our customers. We are looking for someone with an amazing work ethic, a great student mentality, and an awesome student mentality. We are also...