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Customer Success Representative

3 months ago

Albuquerque, United States SambaSafety Full time
Job DescriptionJob DescriptionWho we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety top-notch, with a rock solid 4.8-star rating on Glassdoor.

What you’ll do:

Customer Success is SambaSafety’s customer management organization, focused on client retention and exceptional service delivery to SambaSafety’s largest and most strategic customers.

We are focused on ongoing adoption and assist customers throughout their lifecycle, helping them unlock maximum value from our products and services. We are looking for a Customer Success Representative to be a key contact to resolve frontline issues for our Success accounts, ensuring their issues are resolved as quickly and smoothly as possible.

• Uphold our company values and vision through your day-to-day interactions

• Service the customer through tactical support

• Serve as a trusted advisor and advocate for internal and external customers

• Provide operational management oversight, and product expertise

• Educate existing accounts on new features and product tools

• Document resolutions and maintain accurate records

• Provide service on account maintenance issues and best practices

• Be a dedicated resource for customer experience optimization through cross-functional collaboration to ensure a consistent customer experience

What you’ll need:

• Ability to diagnose problems, find creative solutions, and communicate effectively.

• Ability to adapt to a changing environment

• History of being a compassionate problem solver with excellent communication skills and attention to detail with a strong passion for user experience and customer happiness.

• Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks.

• Exceptional collaboration and teambuilding skills.

• Exceptional written and verbal communication skills.

• Positive attitude, energetic personality, and the ability to be analytical, and passionate about helping customers succeed

• Ability to work as part of a team to achieve individual and team results.

• Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits and Perks:

• Unlimited Paid Time Off and Paid Volunteer Days

• 401k Employer Match

• Generous Healthcare Benefits

• Wellness &Tuition Reimbursement

• Flexible Work Arrangements

• Lots of Samba swag

• Samba Events including our famous Samba Sprint

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about