Member Service Team Lead

3 weeks ago

Lehi, United States Xyngular Full time
Job DescriptionJob Description

Intro

Member Service Representatives are the voice of Xyngular. Instead of the typical call center, our Member Service Representatives "eat sunshine for breakfast" to provide a higher level of service that reinforces the company's culture and goals. At Xyngular, we are passionate about delivering quality service unlike anyone else.

A Day in the Life

For a Xyngular Member Service Team Lead, providing "Wow Service" begins with adequate rest, a healthy breakfast, and readiness to give happy service. Member Service Team Leads start their day by taking phone calls, building connections with our members, and helping individuals with their health and financial goals. The type of calls can range from placing orders to answering questions regarding Xyngular products to training on the compensation plan. In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same A Member Service Team Lead day can vary each day by attending weekly training meetings, reviewing personal development goals with your supervisor in a 1:1 meeting, or just hanging out with your coworkers. There are also plenty of opportunities to interact with other departments with monthly companywide touch bases and employee events

Xyngular Member Service Team Leads are proactive and continuously look for ways they can help their team members throughout the day.

Mission:

Assist the Supervisor to supervise and manage a team of 8-10 agents, primarily when the Supervisor is not available, to ensure proper flow of the call center. Assist management team in all projects, training, and coaching for agents.


Responsibilities:

  • Manage the day to day activities and responsibilities of team.
  • Watch queue consistently to ensure volume is covered and agents are where they're supposed to be.
  • Answer questions on floor and take escalated calls when necessary.
  • Assist management team in developing agents and team to provide the best customer service possible.
  • Other duties may be assigned as necessary.

Job Qualifications

  • Must be here for at least 6 months to apply. Past consecutive months are still eligible.
  • Exceptional verbal and written communication skills.
  • Ability to communicate in a clear and concise manner with all level of educations.
  • Excellent word processing, public speaking and interpersonal skills.
  • Ability to motivate and encourage agents on an individual and team basis.
  • Ability to speak with an engaging voice through phone calls, emails, and chats in English
  • Teachable and being willing to learn
  • Desire to assist and advocate for Members and Distributors with their health journey or building their Direct Sales business
  • Focused on the development of yourself and your team.
  • Show proactivity and ownership over your work


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