Member Service Representative

3 weeks ago


West Valley City, United States HPA Strategies Full time
Job DescriptionJob DescriptionSalary: $26 per hour

We are seeking a highly motivated and friendly Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our valued members and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for member inquiries, providing accurate information and resolving issues in a timely and professional manner.


Responsibilities

  • Provide exceptional service to members by answering inquiries, resolving issues, and providing accurate information.
  • Build and maintain relationships with members, understanding their needs and recommending appropriate solutions.
  • Process member requests, including updating account information, providing product information, and resolving billing issues.
  • Assist with member onboarding and orientation, ensuring a smooth transition into our organization.
  • Maintain accurate and up-to-date member records, ensuring compliance with company policies and procedures.
  • Collaborate with other teams to address member concerns and escalate issues as needed.
  • Provide administrative support to the member service team, including data entry, filing, and scheduling appointments.


Requirements

  • High school diploma or equivalent.
  • Minimum of 1 year of customer service experience.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and organizational skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office suite.
  • Friendly and approachable demeanor.
  • Ability to work effectively in a team environment.


Benefits

  • Competitive salary and comprehensive benefits package
  • Opportunity for professional growth and advancement
  • Flexible work schedule options
  • Generous paid time off and vacation policy
  • Health, dental, and vision insurance plans available for eligible employees

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