Customer Care Specialist

4 weeks ago


Saint Paul, United States Tax Airfreight Inc Full time
Job DescriptionJob Description Job Description

Heavy Phone handling of Customer Service Team phone line

Ensure effective, efficient, and timely customer care for orders received via email and phone; polite and courteous response is critical

Respond to customer inquiries and troubleshoot problems as they occur, getting to the root cause of the concern efficiently

Enter orders timely and accurately as received

Communicate critical issues and information to team members and supervisor to ensure problem resolution.

Requirements

Maintain a positive attitude and professional demeanor when speaking and responding to customers

6 months experience in customer care or combination of education and work experience conducive to providing quality, prompt, and professional service

Strong written and verbal communication skills as well as professional telephone etiquette

Excellent organizational, problem-solving and follow-up skills

Proficient typing and computer skills

Able to work effectively as a team and/or independently



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