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IT Support Technician

3 months ago

Atlanta, United States Novalink Solutions LLC Full time
Job DescriptionJob DescriptionImaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware.

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service
• Perform end user data back-up and recovery ensuring attention to detail
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

RequirementsSkill
Required / Desired
Amount
of Experience

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required

Experience with troubleshooting network connectivity issues in both LAN and WAN environments
Required
2
Years
Experience imaging and deploying laptops
Required
2
Years
Experience providing desktop/laptop computer hardware support
Required
2
Years
Experience supporting Microsoft Outlook email client
Required
2
Years
Experience supporting Microsoft Office 2013 or higher
Required
2
Years
Experience supporting remote workers and troubleshooting VPN and remote technology issues
Required
2
Years
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
Highly desired
2
Years
A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION
Required

Experience with local and network printer troubleshooting and repair
Required
2
Years
Technical support experience in a Windows 10 PC environment
Highly desired
2
Years
Experience supporting Cisco VoIP phones and Jabber client
Highly desired
2
Years
Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
Required
2
Years
Experience in an Active Directory Domain environment.
Required
2
Years